Admissions Advisor (4976C) #87881

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere. Since our founding in 1868, we have been an engine for innovation—driving intellectual, economic, and social progress that benefits California, the U.S., and beyond. We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and offer numerous employee resource groups for colleague communities.

About the Department

Summer Sessions, Study Abroad, Lifelong Learning & University Extension (SSALLEX) is the extended education division of UC Berkeley, extending the University’s research and scholarship to a global community. SSALLEX enables over 60,000 visiting, UC, and prospective Cal students, parents, faculty, academic units, international business partners, and central campus service providers to engage in campus activities. The department offers more than 2,000 summer courses, fall freshmen programs, study abroad experiences, global internships, and year-round programs, including lectures, special events, and interest circles for older adults.

Responsibilities

• Exercises professional judgment in reviewing, evaluating, and recommending applicants for admission using established guidelines.
• Responds to inquiries from prospective students, providing substantive information on admissions requirements, programs, curricula, entrance requirements, application procedures, financial aid availability, housing alternatives, and more. Advises and guides students through decision-making and application processes via phone, email, web, social media, in-person, and group interactions.
• Maintains an active caseload of prospective students, agents, partners, and other stakeholders, tracking activity via Salesforce, Slate, Zendesk, Google Workspace, and other tools.
• Serves as a liaison between students, parents, and programs, proactively supporting communications with recruitment, admissions, and student services teams. Refers students to other parties as needed and collaborates with supervisors to develop communication and outreach strategies, including maintaining prospective student web pages.
• Evaluates services to assess the impact of recruitment and admissions activities, developing new and refined strategies for outreach and follow-up.
• Performs recruitment activities, including writing or editing materials and representing the department at admissions events and forums. Implements event aspects to enhance recruitment and yield under direction.
• Maintains an up-to-date database of prospective students, macros, and Zendesk articles; collects data to determine student needs; and manages tracking through the pipeline. Pulls data reports to assess recruitment progress, adjust communication strategies, and forecast yield.
• Consults with experienced staff or faculty when reviewing complex applications.
• Provides support for recruitment travel, including packing and transporting collateral, preserving student leads, maintaining contact, collecting travel expenses, and inputting information into Salesforce and other data resources.

Requirements

• Knowledge and experience working with a diverse student population, ranging from high school students to mid-career professionals and lifelong learners.
• Ability to interpret program policies and procedures for prospective applicants and the public.
• Ability to maintain cooperative relationships with schools, universities, community organizations, and other institutions.
• Strong oral and written communication skills.
• Desire to help students achieve their academic, professional, and personal goals.
• Ability to screen and evaluate a program’s fit for a student’s goals.
• Ability to evaluate the effectiveness of communication models and recommend alternatives or refinements.
• Ability to conduct trainings and provide guidance to students in-person, via web, over the phone, and in writing.

Preferred Qualifications

• Working knowledge of recruitment and student services for pre-collegiate, international students, and adult learners.
• Customer service or advising experience in an educational environment with one-on-one interaction.
• Working knowledge of developing recruitment strategies.
• Experience with customer relationship management (Salesforce) and application systems (Slate) or comparable systems.

Qualifications

Bachelor’s degree in a related area and/or equivalent experience/training.

Pay

The budgeted hourly range for this non-exempt, bi-weekly paid position is $30.78–$41.84. Salary offers are determined based on final candidate qualifications and experience.

Benefits

For information on the comprehensive benefits package offered by the University, visit the University of California’s Compensation & Benefits website.

Schedule

This is a full-time (40 hours/week) career position eligible for UC benefits.

First review date: August 17, 2026. For full consideration, apply by this date.