Admission Specialist PRN

Innovative Network of Knowledge is a dynamic, rapidly growing virtual company dedicated to transforming K‑12 education through innovative, project‑based learning. The organization offers personal Educational Concierges, synchronous and asynchronous instruction, co‑teaching, workshop labs, and weekly character‑building programs that engage students and families in a supportive community.

Key Benefits

• Educational Concierge – dedicated support for enrollment, course planning, and ongoing academic guidance.
• Goal‑Oriented Tracking – milestone setting, progress monitoring, and celebration of achievements.
• Community‑Focused Learning – collaborative programs that build confidence and social skills in a virtual setting.
• Technology – company‑provided laptop; employee covers internet, telephone, and home‑office setup costs.

Position Overview

We are seeking an experienced Admission Specialist to guide prospective families through the enrollment process with care, expertise, and efficiency. This role ensures a smooth, supportive admissions experience from initial inquiry to enrollment completion. The ideal candidate is detail‑oriented, customer‑focused, and has a strong background in admissions, enrollment, or customer service.

Responsibilities

• Serve as the primary point of contact for prospective families, advising on enrollment requirements, tuition, financial aid, and program offerings.
• Manage the full admissions process—from inquiry to enrollment—ensuring a seamless, positive experience.
• Review and verify required enrollment documents (proof of residency, transcripts) in compliance with school and state regulations.
• Collaborate with the Educational Concierge team to help families select the best academic pathway for their child.
• Maintain accurate records of all admissions interactions in the student information system (SIS) and CRM platform.
• Conduct virtual open‑house sessions and information meetings to engage prospective families.
• Work closely with marketing and recruitment teams to align messaging and ensure consistency.
• Stay up to date on state‑specific education savings account (ESA) programs and financial aid opportunities.
• Assist with managing customer‑service tickets in the CRM, providing timely responses and resolutions.
• Monitor and prioritize incoming tickets, ensuring prompt, professional handling.
• Escalate complex issues to the customer‑service team and collaborate on problem resolution.
• Log all customer‑service interactions accurately in the CRM, tracking communication and follow‑up needs.
• Keep detailed, updated notes on family interactions and inquiries to support decision‑making.
• Provide ongoing nurture and support to prospective families, maintaining regular communication until a final enrollment decision is made.
• Track and report on key admissions metrics (response times, conversion rates, family engagement) to drive continuous improvement.
• Analyze data and trends to identify areas for improvement in admissions and customer service processes.
• Ensure all prospect and family data is entered accurately and kept current in the CRM.
• Perform other duties as assigned.

Preferred Skills

• Minimum 2 years of experience in admissions, enrollment, student services, or a related field, preferably in an online or private school setting.
• Proficiency with student information systems (SIS), CRM platforms, and Microsoft Office/Google Suite.
• Familiarity with education savings accounts (ESAs), financial aid, or tuition assistance programs (a plus).
• Strong customer‑service and communication skills with the ability to build rapport and provide personalized support.
• Detail‑oriented with strong organizational and data‑management abilities.
• Experience handling customer‑service tickets in a CRM environment (a plus).

Education & Certification Requirements

• High school diploma required.
• Bachelor’s degree preferred.

Additional Information

Employment with Innovative Network of Knowledge is at‑will. All employees must receive an annual influenza vaccination or obtain an approved medical or religious exemption. Applicants must be authorized to work in the United States; the company does not sponsor employment visas.