Admission Representative (Manistee - Onsite)

A Day in the Life

• Interviews admitting patients (pre-admissions, inpatients and outpatients) to obtain pertinent demographic and insurance information
• Admits patients to all hospital service areas, prepares admission documents
• Distributes Patient Bill of Rights
• Operates telephone switchboard, gives information, verifies insurance, accepts patient payments
• Supports the organizational mission, values, vision, strategic plan and ensures that all regulatory and professional standards are maintained
• Explains to the patient Hospital regulations concerning visitors, visiting hours
• Refers patient to Patient Accounts to complete financial arrangements
• Arranges to have patient escorted to appropriate room
• Works with nursing staff in assigning patients to specific beds
• Receives incoming patients/visitors and telephone calls; obtains information from visitors/caller so that inquirers may be given correct information and/or direction to appropriate area
• Utilizes on-call schedule paging system to locate Hospital Associates and refer messages
• Operates telephone switchboard in pleasant and cordial manner, provides general Hospital information to visitors and telephone as requested, directs caller to proper party; and provides medical practice coverage answering service
• Calls in Hospital associates by utilizing telephone, radio or pager according to established policies, procedures and plans
• Registers patients from switchboard area as necessary to adjust for admitting workload
• Accepts patient payment and preparing receipts
• Affords assistance in training new Associates

Qualifications

• Twelve months of experience in data entry and/or word processing with demonstrated expertise in patient registration functions
• Pre-employment condition: must provide recent (within two years) evidence of successful completion of a medical terminology course and/or pass a proficiency examination in medical terminology and medical spelling provided by Manistee Hospital
• Interpersonal skills necessary to regularly communicate with patients, family members, visitors, physicians and providers in order to obtain necessary information and signatures and to direct customers in a positive manner
• Ability to maintain high level of confidentiality and to prioritize multiple tasks and activities