Admission Office Operations Associate

About the role

Indian Creek School is an independent, co-ed day school serving 600 students age 3 to Grade 12 on a 114-acre campus in Crownsville, Maryland. The school’s vision emphasizes kindness, well-being, and relentless pursuit of educational excellence, with a commitment to diversity, equity, and belonging. This full-time, 10‑month position reports to the Director of Admissions and plays a critical role in supporting the admission process and fostering a welcoming community.

Responsibilities

• Build positive relationships with prospective students and families, providing responsive, personalized communication throughout the admission process
• Field and process admission inquiries via phone, email, and online channels
• Assist with application processing, applicant file completion, and timely follow‑up with families regarding required admission materials and next steps
• Assist with admission communications and outreach, including prospective family correspondence, event communications, and other recruitment materials
• Coordinate campus tours, student visits, interviews, assessments, and other prospective family experiences
• Collaborate with faculty and staff to support admission activities and participate in student activities, school events, and community functions
• Support admission and enrollment events, including submitting and managing event requests, coordinating key participants, and problem‑solving in real time to ensure precise execution
• Manage the admission calendar to ensure a smooth, well‑paced flow of visitors
• Match visiting families with an Eagle Host who shares similar interests
• Support the transition of newly enrolled students and families from admission through the start of school
• Utilize the admission database and school information systems to track inquiries, manage visit logistics, and support the family journey from first contact through enrollment
• Generate reports from the database to support the Admission & Enrollment team
• Maintain accurate, up‑to‑date records across all systems to ensure data integrity and consistent family communication

Requirements

• Bachelor’s degree and 2‑3 years of relevant or transferable experience preferred
• Strong written, verbal, organizational, and interpersonal skills with excellent attention to detail
• Ability to prioritize multiple responsibilities and collaborate effectively in a fast‑paced environment
• Experience with event coordination, customer service, and family‑facing communication
• Self‑starter who can take ownership of a project and run with it without micromanagement
• Detail‑oriented problem solver who is driven, self‑motivated, and able to flex and respond quickly to the unexpected
• Strong team player, willing to support all team members and jump in wherever needed to accomplish shared goals
• Occasional evening or weekend hours required to support admission and enrollment events
• Regular, reliable attendance and punctuality required given the visitor‑facing nature of the role, particularly during peak admission season, open houses, and enrollment events
• Must pass a federal and state background check and comply with MSDE Employment History Review

Pay

Compensation for the role will depend on a number of factors, including a candidate's years of experience at an educational institution and prior administrative experience and responsibilities. Candidates will be offered a competitive salary and are exempt from overtime within the range of $50,000 - $55,000 dependent on experience. Salary will be prorated based off start date in the 2026‑2027 school year.

Benefits

• Medical, dental, and vision insurance
• Life insurance, critical illness and accident coverage
• Short‑ and long‑term disability for the employee and their eligible dependents
• 403(b) retirement plan with employer match
• Paid time off including vacation, sick, holiday, and parental/family leave

Schedule

Full‑time, 10‑month position.