Admission Liaison

Key Responsibilities

• Referral Conversion & Clinical Screening
• Conduct prompt in-person bedside assessments at assigned hospitals in Medford and Wakefield to evaluate prospective patients and engage with families.
• Manage the full admission trajectory—from initial referral intake through bedside consultation to warm handoff at the facility level—ensuring maximum referral-to-admission conversion rates.
• Collaborate closely with facility interdisciplinary teams (Directors of Nursing, Business Office Managers, and Administrators) to secure swift intake approvals and clinical capability confirmations.
• Hospital Relationship Management & Business Development
• Build, cultivate, and sustain strong professional relationships with key hospital personnel, including Case Managers, Discharge Planners, Social Workers, Hospitalists, and Physicians.
• Serve as the primary RegalCare brand ambassador and liaison within assigned healthcare systems, positioning RegalCare as the preferred post-acute care provider in the region.
• Identify emerging referral opportunities, analyze market trends in the Medford/Wakefield corridor, and implement targeted sales strategies to outperform competitor facilities.
• Sales, Marketing & Community Outreach
• Execute dynamic sales strategies that promote specialized clinical capabilities, rehabilitation programs, and high-quality care offerings of RegalCare facilities.
• Conduct structured educational meetings, presentations, and clinical updates for hospital staff to maintain top-of-mind awareness for RegalCare.
• Maintain up-to-date documentation on daily referral logs, conversion ratios, market intelligence, and outreach activities using company CRM software.

Qualifications & Requirements

• Education & Credentials: LPN, RN, Social Work degree, or Bachelor’s degree in Healthcare Administration, Marketing, or a related field strongly preferred.
• Experience: Minimum 2–3 years of experience in skilled nursing facility (SNF) admissions, discharge planning, or hospital-based liaison roles.
• Proven track record of successful healthcare sales, referral conversion, and hospital network development.
• Core Competencies:
• Clinical Aptitude: Proficiency in reading, interpreting, and evaluating clinical medical records and discharge plans.
• Sales Strategy: Skilled in consultative selling, objection handling, relationship management, and closing prospective admissions.
• Admissions Process Knowledge: Comprehensive understanding of Medicare, Medicaid, HMO/Managed Care insurance authorizations, and SNF regulations.
• Communication: Exceptional verbal, written, and interpersonal communication skills to effectively engage hospital clinicians, patients, and families during sensitive health transitions.
• Mobility: Valid driver's license and reliable personal transportation required for daily travel between targeted hospitals in the Medford and Wakefield areas.