Administrator - Title Management

What will you be doing?

• Promptly log all incoming titles to initiate proper workflow
• Effectively manage all workflow in title administrator workbaskets within the UVIMS system (relocation basket/title request/title problems baskets) per departmental goals
• Review titles for accuracy and salability
• Identify and document title issues in UVIMS and initiate effective and prompt resolution with appropriate person and/or vendor
• Prepare titles and ownership documents in connection with vehicles sales and/or state applications
• Use and comprehensively update Holman systems including date fields and notes to ensure title status accuracy and timelines for title problem resolutions
• Serve as the primary person who resolves post-sale title adjustment requests – customer service
• Ensure the receipt of a salable vehicle title by executing end to end title duplicate and correction processes for past, present and future vehicle and equipment sales
• Become the primary point of contact for remarketing title related issues within your region by establish and maintain direct relationships through regular email and phone communication with DMVs, vendors, internal and external customers, buyers, sellers, auction title clerks
• Review and maintain client and remarketing channel Powers of Attorney
• Collaborates with departmental leadership and peers to ensure individual expectations are met and to support departmental goals
• Positively contributes to departmental morale

What are we looking for?

• A High School Diploma or equivalent, a degree in Business Administration or relevant field preferred
• Additional education, certifications, or experience are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• 0-2 years’ experience in administrative services, title work or related fields
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

At Holman

• We exist to provide rewarding careers and better lives for employees and their families
• We hire, train, empower, and reward exceptional people
• We are guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better
• We listen, open to learning new things – about ourselves and each other
• We strive for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported
• We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match
• We offer Paid Time Off (PTO), paid holidays, bereavement, and jury duty
• We offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees
• We offer Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements
• We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $21.90 - $29.03 USD per hour
• We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful
• We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
• We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws