Administrator, Leasing (Front Desk)
Primary Function
Brick and Timber (the “Company”) is seeking an Administrator, Leasing (Front Desk) for its residential multifamily portfolio in the San Francisco Bay Area. The Leasing (Front Desk) Administrator serves as the face of the leasing office, playing a key role in creating a welcoming, professional, and organized environment for residents, visitors, and team members. This role supports daily office operations, coordinates communication across departments, and provides high-level administrative assistance to ensure smooth and efficient property management functions.
Primary Responsibilities
Greet and assist residents, prospects, vendors, and guests with professionalism and warmth
Manage front desk responsibilities, including answering phones, responding to emails, and routing inquiries
Maintain an organized, professional reception space and track office supply inventory, placing orders as needed
Serve as a communication hub for the leasing office, ensuring messages are delivered promptly and professionally
Aid in resident and prospect support, providing accurate information, assisting with tours, and responding to inquiries
Support vendor check-ins, appointment scheduling, and access coordination as needed
Use property management and productivity tools (e.g., Yardi, Zendesk, Monday.com) to maintain accurate records and support daily workflows
Assist in updating standard operating procedures (SOPs) to improve consistency in administrative processes
Provide input on ways to improve the front desk experience for guests and team efficiency
Minimum Requirements And Qualifications
A high school diploma or equivalent required; an associate degree or higher preferred
2+ years of experience in customer service, office administration, or property management support
Strong organizational, multitasking, and time management skills
Excellent written and verbal communication abilities
Comfortable using office technology and software platforms, including property management systems
Ability to work both independently and collaboratively in a fast-paced environment
Professional appearance, discretion, and positive attitude
Key Skills And Competencies
Experience in real estate, property management, or leasing environment
Familiarity with project management tools (e.g., Monday.com), CRM systems, and digital communication platforms
Bilingual skills a plus (especially Spanish, Mandarin, or other languages common in the SF Bay Area)
Brick and Timber
Brick and Timber is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, and we prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Brick and Timber is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.