Administrator I - Cash Applications

About the role

Record payments to customer’s accounts and maintains accounts receivable records by performing the following duties.

Responsibilities

• Prepare and distribute bank daily cash reports for lockbox and wire reports.
• Prepare and distribute bank daily cash reports, including lockbox, ACH and WT activity, to support timely cash applications.
• Post daily cash receipts against open items in AR.
• Process and apply customer payments in SAP S/4HANA and JDE (lockbox, ACH, wire and manual payments).
• Release customer billing to accounting on a daily basis and mail invoice to customers, as requested.
• Identify and match incoming payments to customer accounts by researching invoice numbers, remittance details, and customer activity.
• Assist Customer Service and Credit in investigating and clearing customer accounts.
• Collaborate with Credit, Customer Service, and internal teams to resolve payment discrepancies and ensure accurate account reconciliation.
• Periodically review the export customer AR aging to clear unapplied payments against recently posted invoices.
• Investigate and resolve unapplied and misapplied cash, including short pays, overpayments, and deductions.
• Research and process customer’s claims for invoice payments.
• Research customer payment history and provide support for inquiries related to cash application and account balances.
• Research and process charge backs, returns and bad checks.
• Research and process bank debits and returned payments, including insufficient fund (NSF) and stopped payments.
• Answer accounts receivable phone inquiries and follow up.
• Assist with intercompany cash postings and reconciliation as applicable.
• Support month-end close activities related to cash application, including clearing and reconciliation of accounts.
• Communicate with customers as necessary for inquiries or cash application issues.
• Communicate with customers as needed to obtain remittance details or clarify payment discrepancies.

Qualifications

A high school diploma or equivalent is required, while an Associate's degree (A.A.) or equivalent from two-year college or technical school is preferred.

Skills

• 1-2 years' Accounts Receivable experience minimum.
• SAP/JDE experience is a plus.
• Experience in high-volume, fast-paced Accounts Receivable environments in which daily performance expectations are assigned and measured.
• A strong concentration on accuracy, efficiency, and continuous improvement.
• The ability to communicate and work effectively with teammates and internal/external customers.
• The ability to effectively prioritize workloads and maintain an organized workspace.
• The enthusiasm to actively exercise and advocate a positive, team-focused environment.
• The willingness to take ownership and responsibility for team objectives.
• The initiative to obtain a sufficient working knowledge of all department procedures and related software applications.

Work Environment

The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.