Administrator (Hospice House) (relocation assistance available)

About the Role

The Administrator of the Hospice House provides leadership and direction for all clinical and operational functions of the inpatient hospice facility, ensuring high-quality, compassionate care consistent with regulatory standards and organizational policies. This role reports to the Vice President of External Services and serves as the daily on-site leader responsible for patient care coordination, staff management, quality improvement, and facility operations.

Responsibilities

• Oversee all clinical operations within the hospice house, ensuring excellence in patient care and adherence to hospice philosophy.
• Ensure compliance with Medicare Conditions of Participation (CoPs), state regulations, and accreditation standards (e.g., CHAP, Joint Commission).
• Support timely patient admissions, discharges, level-of-care changes, and coordination with referral sources.
• Lead QAPI initiatives, including clinical audits, incident review, and performance improvement plans.
• Monitor and improve key quality metrics (CAHPS, symptom management, medication safety, infection control).
• Ensure appropriate level of care determinations and accurate clinical documentation.
• Maintain strong communication with patients, families, referral partners, and internal departments.
• Provide direct supervision, coaching, and performance management for Hospice House clinical staff.
• Oversee staff orientation, competency validation, ongoing education, and professional development.
• Promote a positive work environment focused on teamwork, compassion, accountability, and continuous improvement.
• Maintain ongoing survey readiness and participate in audits, mock surveys, and corrective action planning.
• Support responsible management of staffing, supplies, medications, and operational expenses.
• Monitor census, referral trends, level of care utilization, and occupancy.
• Assist with budget planning, productivity expectations, and resource allocation.
• Facilitate communication between the Hospice House and the broader hospice program.
• Optimize bed utilization and drive Average Daily Census (ADC) growth through efficient intake and referral processes.
• Ensure facility compliance with hospice regulations, state licensure, infection control standards, and organizational policies.
• Perform all other duties as assigned.

Qualifications

• Current unencumbered Registered Nurse license in the state of Virginia (or compact state).
• Minimum of 3–5 years of hospice, palliative care, home health, inpatient, or long-term care clinical experience.
• Minimum of 2 years of leadership, supervisory, or management experience.
• Strong knowledge of hospice regulations, end-of-life care, symptom management, and interdisciplinary care planning.
• Demonstrated ability to lead teams, manage conflict, hold staff accountable, and drive performance improvement.
• Strong written and verbal communication skills.
• Ability to analyze clinical, quality, staffing, and operational data.
• Strong computer skills, including Electronic Medical Records.
• Experience with all types of office equipment (copier, fax, computers, multi-line phone system).
• Current CPR certification.
• Flu-vaccinated.

Preferred Qualifications

• Bachelor’s degree in Nursing or healthcare-related field.
• Hospice and Palliative Care certification.
• Experience managing an inpatient hospice unit, hospice house, or general inpatient hospice setting.
• Experience with CHAP, ACHC, Joint Commission, CMS, or state survey processes.
• Experience with MatrixCare or other hospice EMR systems.
• Experience in Google Suite and Microsoft Suite.

Pay

Compensation Range: $100,374 - $125,467 annually (based on relevant experience)

Benefits

• Medical, Dental, Vision Insurance (Available Day One!)
• Life & Disability Insurance (Short- and Long-Term)
• Retirement Plan with Employer Match
• Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
• Tuition Assistance + Scholarships for You & Your Family
• Employee Assistance Program (EAP)
• Legal/Identity Theft Protection Plans
• Team Member Discounts
• Career Growth & Leadership Development Opportunities

Location: 2060 Upton Drive, Virginia Beach, VA 23454. Open to applicants within the United States. Relocation assistance available!*

Schedule: Full-Time, 40+ hours a week