Administrator, Benefits and Leave

About the role

Administers Cleveland State University’s (CSU) employee benefit and leave programs, including health, wellness, retirement, and leave policies while ensuring compliance with federal, state, local, and CSU’s guidelines.

Responsibilities

• Deliver high‑quality customer service through multiple communication channels by assisting employees with eligibility, enrollment, leaves, and accommodation requests.
• Act as a liaison between employees and carriers.
• Maintain compliance and data integrity across all systems.
• Perform other functionally related duties as assigned.

Requirements

• Bachelor’s degree in human resources, business administration, or a related field (or equivalent combination of education and experience).
• Experience in benefit administration and full‑cycle leave of absence event processing.
• Related work experience may be substituted for the education requirement; one (1) year of related work experience can be substituted for one (1) year of education (e.g., a candidate with a high school diploma, GED, or state‑recognized equivalent and four (4) years of related work experience is eligible to apply).