Administrative Support Specialist – Tool Support

About the role

We're hiring an Administrative Support Specialist for a temporary assignment supporting agent teams in a fast-paced, multi-site environment. This is a remote position with a start date of September 22, 2026 and an end date of December 24, 2026.

Responsibilities

• Set up and provision system/tool access for new agents before training and class start dates.
• Provide first-level troubleshooting for basic tool and access issues.
• Coordinate with IT and support teams to escalate and resolve technical issues.
• Track open tickets and follow up until issues are fully resolved.
• Deprovision tool access promptly when agents leave the team.
• Maintain accurate access records across multiple classes, teams, and locations.
• Communicate clearly with agents, trainers, managers, and technical support teams.
• Manage multiple priorities and deadlines while maintaining accuracy.

Requirements

• Strong organizational and administrative skills.
• Excellent written and verbal communication.
• Ability to manage multiple workstreams and deadlines.
• Comfortable working with different teams and following issues through resolution.
• Basic technical aptitude and willingness to learn new tools and systems.

Qualifications

• Experience with administrative support, IT support, or operations coordination is a plus.
• Experience with ticketing systems, spreadsheets, or tracking tools is preferred.

Ideal Candidate

Someone who is organized, detail-oriented, proactive, and comfortable solving problems. You should be able to manage tool access, track requests, communicate updates, and keep multiple teams moving without losing track of details.

Pay

Target rate: Around $30/hour.

Schedule

Temporary assignment from September 22, 2026 to December 24, 2026.