Administrative Support Specialist-Raleigh

Job Duties

• Rotate reception duties with Customer Service Team
• Admit and greet visitors and employees. Maintain check-in sheet.
• Answer incoming calls using a multi-line switchboard and transfer as determined.
• Mail management:
• Visit post office weekly to retrieve mail.
• Sort and distribute incoming mail and packages.
• Mail outgoing packages via FedEx or USPS.
• Organize, order, and maintain office supplies.
• Absorb and distribute incoming emails.
• Create daily and ad hoc reports.
• Assist in updating email distribution lists.
• Absorb and assist in multiple digital platforms (JB Hub, SevenFifty, GlobalWorx, GoSpotCheck, DiPA).
• Handle customer administration including setting up new customer accounts, updating customer information, and performing customer depletion as necessary.
• Track expired, suspended, and cancelled customer state alcohol permits daily. Perform routine manual permit checks monthly.
• Enter holiday delivery schedules.
• Assist Credit Manager with credit requests from chain customers by researching, collecting supporting documentation, and digitizing invoices.
• Scan and index important confidential files and maintain the document management system.
• Perform a wide variety of administrative duties as assigned.
• Fill in and assist other team members as needed.

Requirements

• In office Monday - Friday, 8:00 am - 5:00 pm.
• Associate/bachelor's degree preferred; High School Diploma required.
• 2+ years of experience in customer service or an administrative/support position.
• Effective written and verbal communication skills.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Detail oriented with strong organizational skills.
• Fast and accurate typing skills.
• Proficient with 10-key.
• AS400/IBMi experience preferred.
• Ability to multi-task and meet deadlines in a fast-paced work environment.
• Effective problem-solving skills when encountering new and unique challenges.