Administrative Support

This is a contract position based in Newberg, OR.

About the role

Serve as the first point of contact for customer inquiries, handling a high volume of inbound phone calls and routing customers to the appropriate internal resources. Perform basic and minor order entry tasks during periods of lower call volume, and support the Order Support team during the Microsoft AX to D365 migration and related system transitions.

• Approximately 80% phone and email support
• Approximately 20% basic order entry and administrative support

Responsibilities

• Handle inbound phone calls, transferring and routing customers (average call duration: ~1 minute)
• Ensure professional and timely call handling
• Perform order entry tasks with accuracy and attention to detail while working in multiple systems
• Follow established processes while adapting to new tools and workflows introduced through Digital Transformation
• Escalate issues appropriately to Order Support 2 or leadership when needed
• Compile, create, and modify reports using database software and Microsoft Office applications
• Administer various programs, projects, and processes under department requirements
• Maintain confidentiality of information

Requirements

• 1 year of relevant experience using Microsoft Office
• 1 year of experience in customer service or administrative support
• Confident phone presence
• Knowledge of office routines and general clerical procedures
• Demonstrated keyboarding quality and efficiency with strong proofreading skills
• General math skills and ability to create electronic spreadsheets and database reports
• Strong written and verbal communication skills
• Basic data entry skills with a high level of accuracy
• Comfort working in an in-office, team-based environment
• Ability to learn new systems and processes quickly

Preferred Qualifications

• Experience supporting order management or customer service teams
• Exposure to ERP, CRM, or order management systems
• Experience working during system implementations or transitions
• Familiarity with Microsoft Dynamics, OrderNet, or similar platforms

Skills

• Administrative support
• Customer service
• Data entry
• Microsoft Office
• Front desk/receptionist/secretarial duties
• Order entry

Pay

The pay range for this position is $24.00 - $24.60 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a fully onsite position in Newberg, OR.