Administrative Specialist (OR)

What We LOVE

• People
• Fitness
• Teamwork
• Fun
• Changing Lives

What You’ll DO

• Club Compliance: Oversee all paperwork for new memberships and PT services, ensuring paperwork is filled out accurately and in line with membership and PT compliance
• Process all membership and personal training member documents
• Responsible for reporting all Membership and PT Sale discrepancies to club management and Area Director
• Customer Service Support: Accurately provide Management with all member information necessary to ensure timely resolution to any customer service issues
• Manage customer service emails received to ensure Management can act on them in a timely manner

What You’ll NEED

• Bachelor's degree in Business, Administration, or related field (or equivalent experience)
• Minimum of 2 years of administrative or office management experience with a strong customer service focus
• Proficient in Microsoft Word and Excel
• Knowledge of business and office management
• Strong written and verbal communication skills
• Highly organized with excellent time management and attention to detail
• Able to manage confidential information with discretion
• Strong analytical, problem-solving, and multitasking skills
• Able to adapt to new technologies and meet deadlines in a fast-paced environment
• Self-motivated with a proactive, team-oriented approach
• Valid driver's license with a clean driving record

Key Details

• Competencies: Communication Skills & Accountability
• Work in a dynamic health club environment with members, staff, and vendors
• This is a non-exempt, full-time position with varied hours based on business needs
• While performing the duties of this job, the employee is regularly required to talk, see or hear
• This role routinely uses standard office equipment such as computers and phones
• This is a high-paced environment