Administrative Specialist (HEOa School of Continuing & Professional Studies)

About the role

The School of Continuing & Professional Studies at Lehman College, CUNY, is seeking an Operations Assistant Specialist for the Continuing Education (CE) unit. CE serves approximately 4,000 students annually and is financially self-sufficient, generating $1.3 million in revenue. The Administrative Specialist will report to the Director of Continuing Education and work within a supportive yet fast-paced environment, overseeing a team that supports over 25 different certificate program areas. Anticipated start date is February 15, 2027. This is a full-time, hybrid position located at Lehman College.

Responsibilities

• Oversee and innovate day-to-day CE department operations to ensure consistency, efficiency, and high-quality service delivery.
• Coordinate program logistics, scheduling, enrollment processes, and operational timelines across CE offerings.
• Collaborate with CE leadership, program staff, instructors, and external partners to support effective program delivery.
• Design, document, implement, and maintain operational workflows, procedures, service standards, and AI-assisted business processes to improve efficiency, accuracy, and service delivery.
• Support scalability of operations to accommodate program growth, new initiatives, and evolving service models.
• Supervise, train, and evaluate CE front-line staff; assign and prioritize work based on capacity and operational needs.
• Serve as the primary owner and administrator of CE operational systems and technologies, including student information, registration, workflow automation, and approved AI-enabled platforms.
• Monitor operational performance, identify risks or bottlenecks, and recommend improvements or adjustments.
• Ensure accuracy, integrity, and compliance of operational, enrollment, and financial data and reports.
• Other duties as assigned.

Qualifications

Required

• Bachelor's degree and four years of related experience.

Preferred

• Supervisory experience.
• Experience coordinating operational workflows/program administration.
• Experience supporting high-volume operations serving multiple programs, departments, or stakeholders simultaneously.
• Experience monitoring operational performance metrics, and demonstrated success developing, documenting, or improving operational procedures and workflows.
• Strong proficiency with Microsoft Excel, Microsoft Teams, and Microsoft Word.
• Experience using Xendirect, Workday, Slate or similar enterprise platforms.
• Experience using AI productivity tools such as Microsoft Copilot.
• Demonstrated ability to work effectively in a fast-paced, deadline-driven environment.
• Ability to work successfully in a hybrid work environment.

Compensation and Benefits

Salary commensurate with education and experience, $89,777–$94,017. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. Offerings include a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Staff also benefit from extensive academic, arts, and athletic programs on campus and participation in a lively, diverse academic community in New York City.

Applications close on November 20, 2026. Job ID: 32987.