Administrative Specialist, Full- Time

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day.

About the role

Location: Onsite Arlington Heights
Schedule: Monday - Friday, hours vary between 9:00 am-6:00 pm

Responsibilities

• Greet patients professionally and courteously, both in person and on the phone
• Process customer billing transactions accurately and in a timely manner
• Review, verify, and process refund requests in accordance with company policies
• Maintain and update billing records, invoices, and account information
• Communicate with customers regarding billing inquiries, discrepancies, and refunds
• Coordinate with internal departments to resolve billing issues
• Prepare reports related to billing and refunds as needed
• Ensure compliance with company procedures and financial regulations
• Provide general administrative support as required
• Perform clerical and administrative duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Support management team with all other assigned tasks
• Perform all other duties as assigned

Qualities

• Solid, concise verbal and written communication skills
• Exhibits composure in busy, fast-paced environment
• Exceptional typing skills with speed and accuracy
• Organized, with high level of coordination for multiple tasks
• Works effectively with cross-function teams to achieve shared objectives
• Adaptable to adjustments in project requirements and unexpected changes
• Flexibility to adapt quickly to any disruptions or changes in the day
• Ability to be resourceful and take initiative making independent decisions when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

Requirements

• Associates degree (or equivalent) in relevant field, preferred
• Proven success in business setting, working with all levels of management
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience
• Proficiency in Microsoft Office Suites (emphasis on Word, Excel)

Benefits

• Company paid time off and medical insurance: Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing
• Access to a selection of ancillary benefits to customize coverage through employee-paid options:
  • Dental Insurance
  • Vision Insurance
  • Life Insurance and AD&D
  • Short and Long Term Disability Insurance
  • Critical Illness Insurance
  • Accident Insurance
• 401(k) with 4% company match, when eligible
• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/lunches

Pay

$19.00 - $22.00 per hour