Administrative Specialist/Data Entry - Entry Level

About the role

Balance Claims (https://balanceclaims.com) provides full-service claims administration, estimating, and advisory services for contractors in the insurance restoration industry. We integrate into our clients’ workflows to help manage construction job files efficiently so they can focus on selling, building, and billing.

Responsibilities

• Manage communication across internal systems, client systems, and shared inboxes to ensure all updates and requests are captured and tracked
• Triage incoming project submissions to confirm required documentation is present at a high level before routing for further processing
• Rout communication and tasks to the appropriate internal teams (Sales, Account Management, Production, or Admin)
• Create and manage tasks to ensure all client requests and updates are properly tracked and completed
• Communicate with clients and internal teams to request missing information when needed
• Maintain organized and consistent documentation across all files

Qualifications

• Strong written and verbal communication skills
• High attention to detail and organizational ability
• Ability to manage multiple workflows and priorities simultaneously
• Strong computer aptitude (experience with CRM or project management systems is a plus)
• Prior administrative or operations support experience preferred but not required

Work Environment

In-office position based in Indianapolis, IN

Collaborative, process-driven environment with defined workflows and expectations