Administrative Specialist

About the Role

Join Wilder’s journey to be here for good as the Family Supportive Housing (FSHS) Administrative Specialist. The Administrative Specialist provides essential operational, administrative, and customer support to Family Supportive Housing Services (FSHS) programs. This role serves as a key point of coordination for client intake and referrals, supports program logistics and financial processes, maintains accurate program data and records, and assists with special projects and process improvements. The Administrative Specialist works collaboratively with staff, managers, clients, and community partners to ensure efficient operations while fostering a welcoming, respectful, and culturally responsive environment that advances the mission and values of Wilder Foundation.

Responsibilities

• Provide operational, administrative, and customer support to FSHS programs.
• Coordinate client intake and referrals.
• Support program logistics and financial processes.
• Maintain accurate program data and records.
• Assist with special projects and process improvements.
• Collaborate with staff, managers, clients, and community partners to ensure efficient operations.
• Foster a welcoming, respectful, and culturally responsive environment.

Requirements

• HS Diploma or GED required; Associate's degree preferred.
• Minimum of three years of administrative experience.
• Must be fluent in writing and speaking English.
• Intermediate experience using Microsoft Office Word, Excel, and Outlook.

About the Company

At Wilder, we know that supporting whole families starts with supporting the whole person—including our employees. When you work here, you’re not just part of a workplace; you’re part of a community committed to growth, belonging, and well-being. We believe that when our staff thrive, the families and communities we serve thrive too.

The Amherst H. Wilder Foundation is a nonprofit community organization that creates lasting, positive change through direct services, research, and advocacy. Learn more at wilder.org.

Benefits

• Competitive pay and benefits, including health, dental, basic life, and disability insurance.
• Paid leave and 401k with employer match.
• Employee wellness programs and professional development opportunities.
• Employee resource groups and tuition discounts.
• Development funding.
• No waiting period for medical and dental plans; benefits begin on the first day of hire.
• Eligible federal loans may qualify for deferment through the Public Service Loan Forgiveness Program (PSLF).