Administrative Specialist

About the role

Community Health Alliance is seeking a friendly, organized, and customer-focused Administrative Specialist to join our behavioral health team. As the first point of contact for many of our clients, you will play an essential role in creating a welcoming experience while supporting the daily operations of our outpatient and community-based programs.

Responsibilities

• Welcome clients, visitors, and community partners while providing exceptional customer service in a professional and compassionate environment.
• Answer incoming calls, schedule appointments, manage calendars, and assist clients with accessing behavioral health services.
• Complete patient registration, verify demographic information, and support the intake and admissions process.
• Maintain accurate electronic health records, patient accounts, and administrative documentation in a timely manner.
• Manage waitlists, coordinate appointment scheduling, and communicate with clients regarding upcoming services.
• Collaborate with clinical and administrative staff to ensure efficient office operations and a positive client experience.
• Maintain office supplies, reception areas, and administrative records to support daily program operations.
• Assist with reports, data tracking, special projects, and other administrative functions as assigned.
• Protect client confidentiality while ensuring compliance with HIPAA, 42 CFR Part 2, and organizational policies.

Qualifications

• High school diploma or GED.
• Minimum of one year of experience in an administrative, medical office, healthcare, or customer service environment.
• Valid Ohio driver's license with reliable transportation.
• Strong computer skills, including Microsoft Office and electronic record systems.
• Excellent communication, organizational, and multitasking abilities.

Preferred Qualifications

• Experience working in a behavioral health, medical, or human services setting.
• Experience with patient scheduling, registration, insurance verification, or electronic health records.
• Bilingual skills are a plus.
• Demonstrated ability to provide compassionate, customer-focused service while working in a fast-paced environment.

Benefits

We Offer Affordable medical, dental and vision insurance
Company paid Health Reimbursement Arrangement (HRA)
Generous paid time off (PTO) & paid holidays
Retailer paid life insurance
Employee training and continued education opportunities