Administrative Specialist

Position Summary

The Administrative Specialist position works in the Board of Property Assessment Appeals and Review (BPAAR), reports to the Board Administrator, and executes a variety of appeal-related administrative duties as prescribed.

Duties

• Serves as administrative liaison with the Office of Property Assessment.
• Fields, researches, and resolves property owner and municipality inquiries and complaints, and when necessary and appropriate, distributes them to the proper parties for further handling.
• Complies with and ensures the implementation of Appeals Board regulations, policies and procedures.
• Provides administrative support to the Appeals Board hearing officers, appellants and/or their representatives, municipalities and school districts.
• Schedules appeal hearings and prepares appeal hearing documentation as needed.
• Prepares reports and maintains files.
• Participates in special projects as needed and performs other clerical, administrative and customer service duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of:
• Basic clerical, administrative, and record-keeping functions.
• Best practices in Customer Service.
• Skill in:
• Microsoft Office Products
• Ability to:
• Provide the public with excellence in customer service and interact effectively with all stakeholders.
• Research simple and complex inquiries and complaints to ultimately resolve issues in a timely manner.
• Learn new information and tasks effectively and efficiently.
• Work productively, once trained, with minimal supervision in a fast-paced office environment.
• Multi-task and be reliable, dependable, accountable, and flexible.
• Effectively communicate verbally and in writing.

Minimum Requirements

• A High School Diploma or its equivalent and minimum of two (2) years of clerical work experience, including front-line customer service responsibility. Public-facing customer service experience is preferred.

Residency and Veterans' Preference

Residency: Allegheny County within 1 year.
Veterans' Preference: Will be awarded to eligible candidates.