Administrative Specialist 1, or Trainee 1 / Trainee 2

Description Duties

• Reviews and approves/denies test accommodation requests for the Department’s 12 Computer-Based Testing Centers and traditional paper-based exams.
• Clarifies and interprets policies and procedures and ensures they are available for and sent to affected individuals and programs.
• Makes special test arrangements for candidates who file for exams in multiple jurisdictions and amends the appropriate reports accordingly.
• Works with the Exam Control and Composition Unit to compile a list of pre-rating review candidates, as well as alternate test date candidates to be sent to the review sites, and coordinates shipping of material as necessary.
• Collaborates with the Monitor Hiring and Scheduling Unit to ensure monitors are hired for specific test accommodation requests for each exam (paper and computer-based exams).
• Arranges for special training in response to management, program, and staff needs.
• Evaluates the efficiency and effectiveness of current work methods, procedures, and policies and recommends improvements.
• Communicates and interacts with multiple stakeholders, including Department staff, Test Center Supervisors, monitors who administer tests across the State, candidates, and members of the public.
• Follows up and responds to time-sensitive phone calls and emails regarding testing accommodation requests, decisions, and questions, and other program inquiries.
• Responds to a variety of written and oral requests and provides narrative and data reports as requested.
• Provides guidance to other clerical staff, participates in meetings, may represent management staff at meetings, hearings, and conferences, and on committees.
• Maintains confidentiality of all candidate and test information.

Qualifications

• Administrative Specialist Trainee 1: Four years of experience performing or overseeing budget, human resources, and business services activities for an organization or program. Substitution: An associate degree may substitute for two years of specialized experience; a bachelor’s degree may substitute for four years of specialized experience.
• Administrative Specialist Trainee 2: Five years of experience performing or overseeing budget, human resources, and business services activities for an organization or program. Substitution: An associate degree may substitute for two years of specialized experience; a bachelor’s degree may substitute for four years of specialized experience; a master’s degree may substitute for five years of specialized experience.
• Administrative Specialist 1: Six years of experience performing or overseeing budget, human resources, and business services activities for an organization or program. Substitution: An associate degree may substitute for two years of specialized experience; a bachelor’s degree may substitute for four years of specialized experience; a master’s degree may substitute for five years of specialized experience; and a J.D. may substitute for six years of specialized experience.