Administrative Services Mgr

About the role

Tennessee Donor Services (TDS), part of DCI Donor Services, is seeking an Administrative Services Manager for its Nashville, Tennessee office. This onsite position serves as a trusted business partner to senior leadership, ensuring administrative functions align with organizational goals and operational priorities. For over four decades, DCI Donor Services has worked to end the transplant waiting list through nationwide organ and tissue donation, transplantation, and distribution, operating Tennessee Donor Services and Sierra Donor Services along with the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Responsibilities

• Provides executive-level support to management
• Prepares correspondence, makes travel arrangements, and compiles expense reports
• Schedules meetings and records/distributes minutes as directed
• Screens phone calls and routes incoming mail
• Assists in coordination of key projects or initiatives and other duties as assigned
• Serves as liaison between departments to ensure timely completion of sensitive information requests, meeting and event planning, new employee orientation, and communication of company news
• Assists with meeting preparation between departments
• Assists in preparations for re-accreditation site surveys, site inspections, and other related surveys and inspections
• Ensures timely responses to communications between departments using phone, mail, fax, email, texting platforms, and instant messaging
• Submits invoices to Accounting and works with Purchasing to establish new vendor relationships
• Standardizes administrative practices, processes, and tools between departments and fosters collaboration among administrative staff
• Acts as onsite liaison for building upkeep vendors
• Manages administrative staff performance and ensures staff represents the company in a positive, professional manner
• Ensures high-performing support team by managing performance of supervised staff using observations, performance evaluations, monthly rounding, etc.
• Responsible for hiring, training, and development of new department staff
• Conducts new hire orientation
• Assists Human Resources to obtain completed new hire forms for new employees at the location
• Collaborates with Human Resources by reporting all employee concerns and advising employees to contact the DCIDS Human Resources team directly
• Responsible for maintenance of safety and accident records; reports all work-related injuries and assists with employee correspondence
• Participates in emergent situations such as coordinating maintenance requests or responding to security alarms
• Manages the company fleet vehicle program, coordinates with Accounting for delivery and pickup of vehicles, and coordinates vehicle maintenance
• Acts as a role model for DCIDS and the DCIDS Quality Department by supporting, reinforcing, and exhibiting behaviors consistent with DCIDS core values: selfless, hardworking, passionate, and dependable
• Performs other duties as assigned

Requirements

• Bachelor's degree in a related field
• 5+ years of related administrative experience
• Valid driver's license with ability to pass MVR underwriting requirements
• First dose of COVID-19 vaccine by potential start date or proof of vaccination

Benefits

• Up to 186 hours of PTO in the first year
• Up to 72 hours of sick time in the first year
• Two medical plan options (PPO or HDHP), dental, and vision coverage
• 403(b) plan with matching contribution
• Company-provided term life, AD&D, and long-term disability insurance
• Wellness program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home, auto, renter, and pet insurance
• Cell phone discounts through Verizon