Administrative & Client Services Mgr - Psychological Services Center

Essential Duties

• Answers inquiries from clients and doctoral student clinicians and resolve problems which require interpretation, explanation, and justification of administrative and programmatic policies and procedures
• Serves as first point of contact for all who enter the PSC and/or trains graduate assistant(s) to provide a comfortable and welcoming environment
• Screens and triages telephone calls and visitors (e.g., determines whether the call or visitor goes through and send to appropriate staff person or clinician)
• Recognizes clinical and other crises (e.g., clients expressing wish to hurt themselves or others, walk-ins presenting immediate distress), handles them initially, and triages appropriately (decide whom to contact)
• Serves as main point of contact and first line of resolution for issues, problems and questions from public, clients, other University units, and PSC users (e.g., unsatisfied/angry customers, financial complications, mistaken appointments); triages appropriately when Director or other's need to be involved in problem resolution
• Answer inquiries about PSC services, research opportunities and policies from callers, clinicians and supervisors; provide appropriate referrals to clients that do not fit PSC services or when openings are not available
• Prepares periodical statistical reports of clinical activity via scheduling software
• Serves as subject matter expert in handling routine admin client care requests for PSC clients
• Document in-person, email, and telephone encounters and use the EMR to identify and re-engage clients as needed

Qualifications

• High school diploma required. Bachelor's degree preferred for mental health field(s)
• Two years work experience in an office environment and familiarity with use of electronic medical health records required
• Candidates Must Have Working knowledge of Microsoft Office, Google, and Adobe products
• Ability to train others on use of clinic software products
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Benefits

• All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package
• Includes health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more