Administrative Services Associate Outpatient Consultative Cardiology

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances.
• Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed.
• Ensures diagnostic testing and other evaluations are completed before visit if applicable.
• Aids attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary, traveling to clinic location if applicable.
• Schedules required procedures and OR/Lab for patients at provider’s direction.
• Captures and coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages.
• Responsible for the timely submission of pre-op cases and ensures accuracy of information and correct forms completed and signed in advance of procedure.
• Processes medication refill requests, triaging to appropriate clinical staff.
• Coordinates and schedules cases with medical equipment representatives as required.
• Completes medication authorizations and obtains prior authorizations for procedures.
• Obtains medication pricing and coverage information for patients.
• Initiates Tier 1 prescription exemptions as needed.
• Schedules tests, procedures, and other clinical follow-up services as requested by the providers.
• Completes medical records requests.
• Handles all patient correspondence, including myPennMedicine messages.

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• 2+ years medical office experience, or 2 years of customer service experience (Required)
• Related clinical office experience required.
• Prior customer service or insurance verification experience in a healthcare setting preferred.
• A degree (Associate's, Bachelor's, Master's) may be considered in lieu of some experience.