Administrative Relationship Manager Assistant Director

About the role

The Relationship Manager will be responsible for developing and maintaining long-term relationships with Partner, Principal, Managing Director’s and Director’s (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services. The Role is based in multiple locations including Sacramento, Akron, Alpharetta, Atlanta, Baton Rouge, Birmingham, Buffalo, Charleston, Chattanooga, Cincinnati, Cleveland, Des Moines, Detroit, Grand Rapids, Grandview Heights, Greenville, Honolulu, Huntsville, Indianapolis, Jackson, Jacksonville, Kansas City, Las Vegas, Louisville, Memphis, Milwaukee, Minneapolis, Nashville, New Orleans, Oklahoma City, Orlando, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Rochester, Rogers, Salt Lake City, San Juan, St Louis, Tallahassee, Tampa, Toledo, Troy, Tucson, Tulsa, Wichita, Austin, Baltimore, Boca Raton, Chicago, Dallas, Denver, Fort Worth, Hartford, Houston, Manayunk, Miami, Philadelphia, San Antonio, Charlotte.

Responsibilities

• Build and maintain strong relationships with 500 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the service provider to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Afford assistance with challenging or out of scope PPMDDs requests or issue escalations as needed.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
• Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
• Resolve administrative issues and conflicts in a timely and professional manner.
• Afford assistance in the planning and execution of projects and initiatives that require administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback, updates, and problem-solving. This includes establishing regular check-ins and being available to address any concerns.
• Work with nearshore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
• Create a knowledge transfer culture within the team.

Skills and attributes for success

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Proven work experience as a Relationship Manager, Administrative Manager, Client Relationship Manager, or relevant role.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Experience delivering client-focused solutions to customer needs.
• Excellent listening, negotiation, problem solving and presentation abilities.
• Strong verbal and written communication skills.
• Attention to detail and strong organizational skills are essential.
• Project management experience.
• Ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 8-10 years relevant experience.
• 5+ years managing people.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of story-telling through the data.

Pay

The base salary range for this job in all geographic locations in the US is $91,900 to $171,800. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $110,200 to $195,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

In our team-led and leader-enabled hybrid model, most people in external, client serving roles are expected to work together in person 40-60% of the time over the course of an engagement, project or year. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.