Administrative Relationship Manager Assistant Director

About the role

The opportunity

The Relationship Manager will be responsible for developing and maintaining long-term relationships with Partner, Principal, Managing Director’s and Director’s (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services. The Relationship Manager will have excellent communication skills, a strategic mindset, and the ability to work collaboratively with various stakeholders to achieve business goals.

Responsibilities

• Build and maintain strong relationships with 500 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the service provider to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Absorb and escalate challenging or out of scope PPMDDs requests or issues as needed.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
• Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
• Resolve administrative issues and conflicts in a timely and professional manner.
• Assist in the planning and execution of projects and initiatives that require administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback, updates, and problem-solving. This includes establishing regular check-ins and being available to address any concerns.
• Work with nearshore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
• Create a knowledge transfer culture within the team.

Skills and attributes for success

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Proven work experience as a Relationship Manager, Administrative Manager, Client Relationship Manager, or relevant role.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Experience delivering client-focused solutions to customer needs.
• Excellent listening, negotiation, problem solving and presentation abilities.
• Strong verbal and written communication skills.
• Attention to detail and strong organizational skills are essential.
• Project management experience.
• Ability to manage multiple tasks in a fast-paced environment.

To qualify for the role

You must have

• Bachelor’s degree in related discipline, or equivalent work experience
• 8-10 years relevant experience
• 5+ years managing people
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of story-telling through the data