Administrative Professional

About the role

At Northwest, we believe in investing in our team just as much as we invest in our customers. Founded on values of honesty, integrity, and excellence, our company has grown from a family of 2 to over 1,000 dedicated team members across Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida. Whether you're experienced or not, we offer comprehensive training to help you succeed.

As an Administrative Professional, you’ll be the critical link between our customers and service professionals. Your contributions keep our operations running smoothly and help create healthier living and working environments.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.
• Adhere to the NORTHWEST WAY, upholding the highest standards of professionalism and customer care. Act as a brand ambassador—representing our values and image with every customer interaction.

Requirements

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.
• Ability to follow direction, handle stress, and multitask.
• Organized, friendly, and motivated to succeed.

Pay

Starting hourly pay: $16 - $18.

Benefits

• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Why Choose Northwest Exterminating?

With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta’s Top Workplaces, Northwest’s family-oriented culture ensures you feel welcome and supported. Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest.