Administrative Professional

About the role

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! At Northwest, we believe in investing in our team just as much as we invest in our customers. Founded on values of honesty, integrity, and excellence, our company has grown from a family of 2 to over 1,000 dedicated team members across Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida. These core values remain at the heart of everything we do. Whether you're experienced or not, we offer comprehensive training to help you succeed! Why you will love being an Administrative Professional at Northwest: A role that matters: As an Administrative Professional, you’ll be the critical link between our customers and service professionals. Your contributions keep our operations running smoothly! Rewarding benefits: Enjoy a competitive salary, comprehensive benefits including a 401(k) with a company match, and much more. Growth opportunities: At Northwest, we care about your career journey and will support your development along the way. Making a difference: It’s not just about solving pest problems — it's about making people's lives better. As part of our team, you’ll help create healthier living and working environments.

Responsibilities

With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care. As a Northwest teammate, you’ll act as a brand ambassador—representing our values and image with every customer interaction.

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Qualifications

• High School Diploma or equivalent required
• No experience necessary!
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

Benefits

• 401(k) plan with company match
• Medical, dental, vision, maternity, and life insurance
• Paid vacation, holidays, and sick leave
• Employee discounts
• Employee stock purchase plan
• Industry-leading, quality training program

Pay

Starting Hourly Pay $16-$18