Administrative Processor - Full time on-site

Overview

Beacon Hill's client in Fitchburg, WI is seeking an Administrative Processor to join their onsite team. This role supports a highly respected life insurance claims operation known for exceptional service standards and accuracy. The ideal candidate brings a strong customer‑service mindset, excellent attention to detail, and the ability to make sound decisions while working both independently and collaboratively.

Key Responsibilities

• Conduct thorough, objective, and fair claim investigations within established approval authority.
• Interpret and apply policy provisions, exclusions, and relevant state regulations.
• Collaborate with internal legal and medical resources to support claim assessments.
• Research claim details by phone and email with both internal and external contacts.
• Document claim status, findings, and decisions clearly for all necessary parties.
• Maintain strong judgment, flexibility, and creativity while ensuring high‑quality decision‑making.
• Maintain awareness of expenses and client performance standards.
• Perform additional duties as needed.

Required Qualifications

• 2+ years of administrative experience.
• Strong attention to detail and accuracy.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Solid organizational and time‑management abilities.
• Sound judgment and decision‑making capabilities.
• Ability to learn new systems and adapt to changing technology.
• Positive attitude and commitment to delivering world‑class service.
• Ability to work effectively both independently and on a team.

Preferred Qualifications

• Knowledge of employer‑related life insurance products.
• Experience with web‑based claims or customer administration systems.
• Proficiency with Microsoft Outlook, Word, Excel, and Lotus Notes.