Administrative Operations Specialist-Radiation Oncology

Purpose & Scope

Under general supervision, manages all front desk operations and administrative tasks within the Radiation Oncology Department. Responsibilities include overseeing patient communications, coordinating scheduling for consultations and procedures, and facilitating patient check-ins utilizing EMR systems (Epic and Aria). Ensures accurate insurance verification, authorization processing, and appeals management. Prepares clinic materials, organizes chart reviews, and collaborates with the Cancer Resource Center to enhance patient support services. Additional duties include referral management, discharge tracking, medical records coordination, and administrative support for leadership, inventory oversight, and optimization of billing and authorization workflows. Serves as a liaison for professional and facility billing, delivering high-quality patient service through effective communication and operational excellence.

Responsibilities

• Oversight of patient communications
• Scheduling consultations and procedures
• Facilitating patient check-ins using EMR systems
• Accurate insurance verification and authorization processing
• Appeals management
• Preparation of clinic materials
• Organizing chart reviews
• Collaboration with the Cancer Resource Center
• Referral management
• Discharge tracking
• Medical records coordination
• Administrative support for leadership
• Inventory oversight
• Optimization of billing and authorization workflows
• Liaison for professional and facility billing
• Delivering high-quality patient service through effective communication and operational excellence

Requirements

• High school diploma or equivalent
• Three years of medical office experience, with a focus on Oncology being highly desirable

Qualifications

• Preferred education: High school diploma or equivalent

Skills

• Effective communication skills
• Operational excellence
• EMR system proficiency (Epic and Aria)
• Insurance verification and authorization processing
• Appeals management
• Collaboration with external resources (Cancer Resource Center)
• Referral management
• Discharge tracking
• Medical records coordination
• Inventory oversight
• Billing and authorization workflow optimization
• Liaison for professional and facility billing

Benefits

At VHC Health, every role contributes to exceptional care, better outcomes, and stronger communities. In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families. VHC Health is committed to wage transparency and equitable pay practices.

Pay

The compensation offered for this position—whether expressed as an annual salary or hourly rate—is determined based on a variety of legitimate, non-discriminatory factors. These factors include, but are not limited to, a candidate’s qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions. The posted hiring range reflects the range VHC Health, in good faith, believes is appropriate for this role at the time of posting. This range may be adjusted in the future based on business needs or market changes.

Schedule

No specific schedule is provided in the job posting.