Administrative Operations Coordinator

About the role

At Diversicare, we're more than just a company – we're a passionate community dedicated to caregiving excellence. If you're driven by a desire to make a difference in the lives of patients and residents, then we invite you to be part of our extraordinary team. The Administrative Operations Coordinator is responsible for coordinating key Center administrative operations, including resident financial services, revenue cycle support, payroll, workforce coordination, team member records, compliance documentation, and related operational support processes in accordance with company policies, procedures, applicable resource manuals, and federal and state requirements. This position supports the financial, workforce, and operational performance of the Center through accurate billing and collections support, Medicaid coordination, payroll processing, recruitment and onboarding coordination, personnel record maintenance, benefits and leave support, workers' compensation coordination, team member engagement, and regulatory compliance. The position serves as a resource to residents, families, applicants, team members, Center leadership, government representatives, and business partners and promotes a professional environment that supports operational efficiency, team member retention, service excellence, and quality resident care.

Responsibilities

• Overall Administrative Coordination: Coordinate assigned Center administrative processes across business office, human resources, payroll, workforce support, compliance records, and required reporting. Partner with the Administrator, Director of Nursing Services, department leaders, Central Business Office, Payroll, Human Resources, Workforce Management, and other support departments to ensure timely and accurate completion of required processes. Maintain organized, accurate, confidential, and survey-ready records for resident financial matters, personnel files, payroll, benefits, leave, workers’ compensation, recruitment, onboarding, and compliance documentation. Communicate professionally with residents, families, responsible parties, applicants, team members, government agencies, vendors, Center leadership, and company support departments regarding assigned administrative, financial, HR, payroll, workforce, and compliance matters. Identify and escalate barriers, documentation issues, employee relations matters, collection concerns, billing issues, payroll concerns, and compliance risks to the appropriate leader or support department.
• Business Office and Resident Financial Support: Support resident financial services, including admission and payer-source documentation, Medicaid application coordination, representative payee needs, private-pay and patient-liability follow-up, collections activity, resident trust account support, and required financial reporting. Review accounts-receivable information, including aging, past-due balances, Medicaid pending accounts, bad debt, and collection reports, and complete appropriate follow-up in partnership with the Administrator and Central Business Office. Coordinate with Admissions, Nursing, MDS, Therapy, the Administrator, Central Business Office, residents, families, caseworkers, and other departments to support accurate billing information, payer-source changes, skilled benefits, Medicaid documentation, and collection needs. Complete assigned billing, reconciliation, month-end, census, resident trust, and financial documentation activities within established deadlines.
• Human Resources, Payroll, and Workforce Support: Support Center HR and workforce processes, including