Administrative Medical Assistant - Bandera Main San Antonio

Harbor Health is seeking skilled Administrative Medical Assistants (AMAs) to join our growing team in San Antonio, TX. We are an entirely new multi-specialty clinic group utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish.

About the role

As a critical member of our clinical team, you will help ensure smooth clinic operations while delivering compassionate, member-centered care that aligns with our mission of transforming healthcare through our payvider model.

Responsibilities

• Member Experience & Communication
  • Greet all patients and visitors in a professional and welcoming manner
  • Prepare patients for their appointments and inform them of relevant and required information for their visit
  • Provide clear communication to members around the services they are scheduled to receive
  • Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
  • Keep the reception and patient waiting areas clean and organized
• Administrative & Documentation
  • Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
  • Perform demographic and insurance validation and inform patients of privacy policies and procedures
  • Schedule patient appointments and follow-up appointments per established policies and procedures
  • Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
  • Other duties as assigned
• Clinical Responsibilities
  • Collaborate with the clinical team to execute care tasks as ordered by providers
  • Deliver care in accordance with each member's individualized care plan
  • Perform client intake, collect lab specimens, and administer immunizations
  • Chart accurately in electronic medical records (EHR)
  • Assist with minor procedures and other supportive functions for the clinical team
  • Complete opening and closing tasks each day to prepare for daily clinic operations
  • Support the care team to ensure members' needs are met and hand-offs are appropriately conducted

Requirements

• High School Degree or equivalent
• Certified Medical Assistant (CMA) or ability to renew/apply for certification
• Minimum of 3 years of experience in primary care or similar clinical environment
• Current CPR Certification
• Computer proficiency with the ability to enter information in EHR systems and compile reports or data as requested
• Ability to read, write, and speak English

Skills

• Excellent customer service and support skills; ability to organize and prioritize workload and meet deadlines
• Effective and professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Consistent demonstration of positive, proactive customer service and ethical behavior
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred Qualifications

• Bilingual in English/Spanish
• BLS Certification
• Phlebotomy Certification

Physical Requirements

• Ability to work rotating shifts in a physically demanding, moderate-stress environment
• Exposure to blood, body fluids, communicable diseases, and repetitive motions
• Full range of body motion including handling and lifting clients
• Light to moderate work with 50 lbs. maximum weight to lift and carry
• Ability to reach, bend, stoop, handle objects, talk and/or hear, and see

Benefits

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity