Administrative Intake Support Specialist Pediatric Urgent Care Part Time

Scheduled weekly hours: 18. Work shift: Wednesday 9:00 a.m. – 7:30 p.m., Friday 7:30 a.m. – 4:00 p.m.

About Us

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are the third largest non-profit behavioral health system in the country, with a 220-acre main campus and a network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

We are closing gaps in access to care and innovating through leading-edge research, testing, programs, and treatment modalities that others replicate nationwide. Our services include a state-of-the-art psychiatric urgent care center, a soon-to-be-built pediatric behavioral health center, outpatient and inpatient care, partial hospitalization (day programs), assessment and testing, residential and addiction treatment, and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation.

We offer on-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains, equipping the next generation of care providers. We are passionate about serving and are honored to be part of this incredible work.

Responsibilities

• Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process.
• Complete phone triage intake for all HRS admission referrals.
• Review, monitor, and collect program data, providing evaluation to enhance data.
• Work effectively and collaboratively in a multi-disciplinary team to ensure excellent patient experience.
• Perform related office duties such as patient registration, insurance verification, and courtesy phone calls.
• Manage and implement emergency procedures for the entire organization.
• Manage switchboard operations for the entire organization, directing customers to requested persons.
• Orient patients to the assessment process and complete admission paperwork.

Requirements

• Associate degree or equivalent knowledge, skills, experience, and abilities required.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Interpersonal relationship skills necessary to relate to a variety of internal and external contacts, including patients and families, multi-disciplinary treatment team members, other hospital employees, and individuals in the social sphere of the patient under treatment.

Benefits

• Medical, dental, vision, and life insurance plans.
• 403(b) retirement match contribution by Pine Rest.
• Generous PTO for full and part-time employees.
• Tuition assistance and loan forgiveness.
• Employee Assistance Program offering free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous tuition discounts for employees and family members.

Pay

The equivalent base pay range for this position is $17.90 - $25.06 per hour. Your interview and offer letter will specify whether the role is hourly or salaried. This range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.