Administrative Intake Support Specialist Contact Center Part Time 1st Shift 12-hour Shifts (Week 1: Fri, Sat, Su, Week 2: Th)

Cost Center 151 Contact Center Scheduled Weekly Hours 24 Work Shift First Shift (United States of America) Shift & Status We are seeking a professional and service‑oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. This role provides phone triage, crisis call support, patient reception, and administrative coordination while ensuring a safe, efficient, and customer‑focused admission experience. Company Benefits Medical, Vision, Dental, and Wellness PlansCompetitive Front Loaded PTO Packages403(b) Retirement Savings PlanLoan Forgiveness/Tuition Reimbursement (For Eligible Positions) Administrative Intake Support Specialist Key Responsibilities Conduct phone triage and intake for Hospital and Residential Services admission referralsProfessionally and calmly handle crisis calls to determine appropriate next steps in the assessment processOrient patients to the assessment and admission process and complete required paperworkPerform patient registration, insurance verification, and courtesy communicationsManage and support organization‑wide switchboard operations and after‑hours answering services as assignedCollaborate with multidisciplinary teams and communicate effectively with internal departmentsMonitor, collect, and review program data to support evaluation and quality improvementManage emergency procedures for the organization as requiredParticipate in department meetings, committees, and routine problem‑solving activitiesAssist with staff training for program‑specific intake processes as requestedMaintain up‑to‑date knowledge of policies, procedures, and regulatory requirementsPromote a customer‑friendly, professional, and recovery‑focused environmentRole model Pine Rest’s mission, values, and Hospital & Residential Services Model of CareMaintain required training and competenciesPerform additional duties as assigned Administrative Intake Support Specialist Qualifications Associate’s Degree or equivalent combination of education and experience required; Bachelor’s Degree preferredStrong verbal communication, customer service, and interpersonal skillsAbility to collaborate effectively with multidisciplinary teams and diverse populationsProficiency with electronic systems and multiple software applicationsStrong organizational, analytical, and problem‑solving skillsAbility to work calmly and effectively in high‑stress or crisis situations Administrative Intake Support Specialist Additional Details Pay based on education and experienceNon‑Exempt (hourly) positionSchedule may include evenings, weekends, or after‑hours coverageOffice‑based role with exposure to potentially adverse environments during patient interactionsCompetitive benefits package Pre-Employment Requirements Employment is contingent upon successful completion of a background check, education verification, and drug screen. Equal Opportunity Employer Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace. The equivalent base pay range for this position is $16.34 - $22.88. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.