Administrative Intake Support Specialist Contact Center Full Time 1st Shift

About the role

We are seeking a professional and service-oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. This role provides phone triage, crisis call support, patient reception, and administrative coordination while ensuring a safe, efficient, and customer-focused admission experience.

Responsibilities

• Congduct phone triage and intake for Hospital and Residential Services admission referrals
• Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process
• Orient patients to the assessment and admission process and complete required paperwork
• Perform patient registration, insurance verification, and courtesy communications
• Manage and support organization-wide switchboard operations and after-hours answering services as assigned
• Collaborate with multidisciplinary teams and communicate effectively with internal departments
• Monitor, collect, and review program data to support evaluation and quality improvement
• Manage emergency procedures for the organization as required
• Participate in department meetings, committees, and routine problem-solving activities
• Assist with staff training for program-specific intake processes as requested
• Maintain up-to-date knowledge of policies, procedures, and regulatory requirements
• Promote a customer-friendly, professional, and recovery-focused environment
• Role model Pine Rest’s mission, values, and Hospital & Residential Services Model of Care
• Maintain required training and competencies
• Perform additional duties as assigned

Qualifications

• Associate’s Degree or equivalent combination of education and experience required; Bachelor’s Degree preferred
• Strong verbal communication, customer service, and interpersonal skills
• Ability to collaborate effectively with multidisciplinary teams and diverse populations
• Proficiency with electronic systems and multiple software applications
• Strong organizational, analytical, and problem-solving skills
• Ability to work calmly and effectively in high-stress or crisis situations

Additional Details

• Pay based on education and experience
• Non-Exempt (hourly) position
• Schedule may include evenings, weekends, or after-hours coverage
• Office-based role with exposure to potentially adverse environments during patient interactions
• Competitive benefits package

Pre-Employment Requirements

• Employment is contingent upon successful completion of a background check, education verification, and drug screen.