Administrative Engagement Coordinator

About This Role

The Administrative Engagement Coordinator supports the Clubhouse by providing administrative services, fostering community engagement, and enhancing clubhouse operations. The role involves assisting with case management, overseeing administrative functions, and supporting internal and external communication. Working in partnership with members, the coordinator helps to ensure efficient day-to-day operations and positive member engagement within a Clubhouse International accredited setting.

Responsibilities

• Member Engagement: Build relationships with clubhouse members, encouraging participation and engagement in all clubhouse activities. Support members in their pursuits, including employment, education, housing, and social involvement, while fostering an inclusive, empowering community environment.
• Administrative Coordination: Manage documentation, maintain accurate records in electronic health systems, and assist members with social service needs, including financial, medical, and housing.
• Event and Program Management: Organize and coordinate events, workshops, and social activities, ensuring effective communication and engagement with members.
• Internal and External Communication: Create and distribute newsletters, manage social media, and develop promotional materials using Canva, Microsoft Office Suite, and Adobe software to enhance member and community engagement.
• Case Management and Outreach: Provide case management, maintain a member caseload, and conduct outreach for consistent member engagement, including crisis intervention and prevention as needed.
• Clubhouse Environment and Unit Responsibilities: Oversee assigned clubhouse units, ensuring smooth operations and member engagement in daily tasks. This includes meal planning, food shopping, appliance maintenance, computer assistance, and newsletter creation.
• Community Meetings and Policies: Facilitate community meetings, contribute to policy development, and support the overall mission of the clubhouse by working collaboratively with staff and members.
• Develop Community Partnerships: Identify and cultivate relationships with local organizations and community resources to acquire referrals while expanding the support network available to clubhouse members. Coordinate with partners to secure resources and enhance engagement opportunities. Represent the clubhouse in community meetings and events, actively promoting its mission. Regularly communicate with community partners to maintain strong relationships, assess new opportunities, and align mutual goals that benefit clubhouse members and foster community integration.
• Engage members and work alongside them in carrying out responsibilities, focusing on their abilities while allowing for and accepting limitations.
• Actively promote the development of members’ aspirations regarding Clubhouse participation, employment, education, housing, and social involvements.
• Respond to needs and problems of members with practical guidance and advice geared toward realizing aspirations, cooperation with others, and community integration.
• Manage and participate with members in Clubhouse programs providing opportunities for social and recreational activities.
• Engage cooperatively with other staff and members in developing Clubhouse policies and advancing the purposes and welfare of the Clubhouse as a whole.
• Assume responsibility for Clubhouse Units while developing new projects and methods to enhance unit functioning. Oversee the daily operations and management of the assigned unit including activities and goals.
• Manage all aspects of the assigned unit, including but not limited to: assisting members with meal planning and meal preparation, food shopping, food ordering, overseeing appliance maintenance or repairs, assisting members with clubhouse maintenance and cleaning, assistance with computer skills and monthly newsletter, and other tasks as assigned.
• Provide case management; maintain caseload, provide outreach to members, including crisis intervention/prevention.
• Design and facilitate various clubhouse activities in partnership with members.

Requirements

• Associate’s Degree or High School Diploma with 2 years' experience in the mental health field.
• Bachelor’s Degree preferred.
• Non-clinical community approach; prior non-clinical experience working with persons with mental illness is preferred but not required.
• Highly developed communication and organizational skills.
• Proficient in Microsoft Word, Excel, Google Sheets, Google Docs, Slack.
• Able to manage multiple fast-paced environments with strong follow-through.
• Flexible to complete the necessary work of the Clubhouse, including coverage of holidays, weekends, social activities, and other special events.
• Must provide absence coverage for the employment unit when needed.

Special Working Conditions

• Responsible for the financial operations of the assigned unit under the direction of the Program Director.
• May supervise volunteers.
• Some Saturdays work required.
• Program is open on all holidays.
• Three weeks of clubhouse training at a certified training base outside of New York State.

Benefits

• Generous time-off policy.
• Health, wellness, and financial resources to help achieve personal goals.
• Robust health benefits including medical, dental, vision, parental leaves, and company-sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive.