Administrative Director, Genomics Services

About the role

The Administrative Director of Genetics and Genomics Services (GGS) provides operational leadership across the Molecular Diagnostics Lab, Cytogenetics Lab, Clinical Cancer Genomics Lab, Genomics Medicine Lab, and Genomics Services Administration at UCSF Health. Reporting directly to the Chief Genomics Officer, this role ensures flawless daily operations and drives program development, test menu expansion, and continuous improvement in support of UCSF Health’s clinical genomics mission.

Responsibilities

• Provides operational oversight of the Molecular Diagnostics Lab and Cytogenetics Lab as well as the Clinical Cancer Genomics Lab and Genomics Medicine Lab.
  • Directly manages Clinical Laboratory Scientists (CLSs), lab managers and supervisors, and the Bioinformatics Director; ensures adherence to budgets, schedules, work plans, staffing plans, and performance requirements.
    • Establishes and monitors productivity levels to ensure optimal utilization of staff and resources, and ensures all laboratory processes and staffing are consistently optimized for quality, compliance, and throughput.
• Provides operational leadership informed by deep understanding of genomic wet lab workflows, including next-generation sequencing (NGS), cytogenetics, and molecular diagnostics.
  • PARTNERED WITH LAB DIRECTORS TO EVALUATE, IMPLEMENT, AND OPTIMIZE LABORATORY TECHNOLOGIES, AUTOMATION PLATFORMS, AND END-TO-END WORKFLOWS (SAMPLE ACCESSIONING THROUGH REPORTING) TO IMPROVE SCALABILITY, QUALITY, AND TURNAROUND TIME.
    • DEVELOPS, IN COLLABORATION WITH GGS LAB DIRECTORS AND CHIEF GENOMICS OFFICER, OPERATIONAL AND STRATEGIC OBJECTIVES THAT ARE CONSISTENT WITH LONG TERM STRATEGIES FOR GENETICS AND GENOMICS SERVICES.
      • LEADS THE DEVELOPMENT OF WRITTEN PROPOSALS AND BUSINESS CASES FOR TEST MENU EXPANSIONS AND SERVICE INNOVATIONS, INCLUDING CLINICAL UTILITY JUSTIFICATION, WORKFLOW FEASIBILITY, STAFFING IMPACT, AND FINANCIAL PROJECTIONS; COORDINATES VALIDATION PLANNING WITH LAB DIRECTORS PRIOR TO SUBMISSION TO THE CHIEF GENOMICS OFFICER.
• Participates in developing, prioritizing, and implementing operational processes and quality control systems to ensure and improve quality laboratory services, including the laboratory information system (LIS).
  • RECOMMENDS LABORATORY POLICIES REGARDING SAFETY AND PRODUCTIVITY.
    • AS APPLICABLE, DEVELOPS STANDARD OPERATING PROCEDURES TO IMPLEMENT NEW PROCESSES.
• Covers financial resources and stewardship.
  • COORDINATES THE RESOURCE NEEDS FOR GGS LABS, INCLUDING BUILDING AND JUSTIFYING THE ANNUAL OPERATING BUDGET AND PRESENTING TO LAB LEADERSHIP.
    • PREPARES AND REVIEW VARIANCE ANALYSES OF BUDGETED REVENUES AND EXPENSES.
      • RESPONSIBLE FOR REVIEW AND ANALYSIS OF ALL LABORATORY-RELATED PURCHASING AND PAYER CONTRACTS AND INVESTIGATING DISCREPANCIES IN BOTH EXPENSE AND REVENUE BUDGETS.
        • PREPARES CAPITAL EQUIPMENT REQUESTS, RETURN-ON-INVESTMENT (ROI) ANALYSES, AND BUSINESS CASE PROPOSALS FOR CAPITAL BUDGET, CONTINGENCY CAPITAL, OR OTHER FUNDING SOURCES; SUPPORTS LAB MANAGERS AND SUPERVISORS IN PREPARING SUPPORTING DOCUMENTATION.
          • REVIEW REIMBURSEMENT TRENDS AND COLLABORATES WITH REVENUE CYCLE TEAM TO IDENTIFY OPPORTUNITIES FOR IMPROVEMENT.
            • COORDINATES WITH SUPPLY CHAIN REGARDING INSTRUMENT SELECTION AND THE MANAGEMENT OF SERVICE AND REAGENT CONTRACTS.
• Identifies the need for continuing education programs for staff.
  • PROVIDES MENTORSHIP / LEADERSHIP TO LABORATORY MANAGERS AND SUPERVISORS.
    • SUPPORTS MANAGERS AND SUPERVISORS TO EVALUATE CORE COMPETENCIES OF LABORATORY PERSONNEL, CREATE PROFESSIONAL DEVELOPMENT PLANS, AND PROMOTE STAFF ENGAGEMENT AND WELL-BEING.
• Represents GGS labs within purview, and / or medical center-wide, on interdisciplinary committees.
  • ADRESSES A RANGE OF TOPICS IMPACTING THE MEDICAL CENTER AND / OR HEALTH SYSTEM, SUCH AS PATIENT SATISFACTION LEVELS, QUALITY IMPROVEMENT INITIATIVES, WORKFLOW EFFICIENCIES AND CLINICAL INFORMATION SYSTEMS.
    • REPRESENTS GGS LABS WITHIN PAVIEW AND / OR MEDICAL CENTER-WIDE ON INTERDISCIPLINARY COMMITTEES.
      • ADRESSES A RANGE OF TOPICS IMPACTING THE MEDICAL CENTER AND / OR HEALTH SYSTEM, SUCH AS PATIENT SATISFACTION LEVELS, QUALITY IMPROVEMENT INITIATIVES, WORKFLOW EFFICIENCIES AND CLINICAL INFORMATION SYSTEMS.
• Serves as a liaison to Infection Control, Safety, and other departments.
  • Supports managers and supervisors on HR issues and interacts with ancillary departments such as Labor Relations, Facilities Management and HR.
    • SERVES AS A LIASON TO INFECTION CONTROL, SAFETY, AND OTHER DEPARTMENTS.
      • SUPPORTS MANAGERS AND SUPERVISORS ON HR ISSUES AND INTERACTS WITH ANCILLARY DEPARTMENTS SUCH AS LABOR RELATIONS, FACILITIES MANAGEMENT AND HR.

Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
  • Demonstrated experience managing high-complexity CLIA-certified clinical genomics laboratories (e.g., molecular diagnostics, cytogenetics, NGS-based testing).
    • EXPERIENCE IMPLEMENTING AND OPTIMIZING LABORATORY AUTOMATION AND HIGH-THROUGHPUT WORKFLOWS IN A CLINICAL GENOMICS ENVIRONMENT.
      • STRONG UNDERSTANDING OF END-TO-END GENOMICS OPERATIONS, INCLUDING INTEGRATION WITH LIS, BIOINFORMATICS PIPELINES, AND REPORTING SYSTEMS.
        • SKILLS IN EMPLOYEE DEVELOPMENT TO GROW ASSIGNED MANAGER AND SUPERVISOR LEADERSHIP SKILLS, LEADING AND GUIDING THEM TO ACHIEVE OBJECTIVES AND MANAGE CONFLICTS.
          • STRATEGIC ABILITIES TO COLLABORATE WITH SENIOR MANAGEMENT ON SETTING OBJECTIVES.
            • DEMONSTRATED SKILLS TO ORGANIZE, SIMPLIFY AND INCREASE EFFICIENCY AND PRODUCTIVITY OF LABORATORY PROCESSES AND PROCEDURES WHILE MAINTAINING STANDARDS AND COMPLIANCE.
              • INTERPERSONAL SKILLS TO MAINTAIN PROFESSIONAL RELATIONSHIPS WITH PEERS, SCIENTISTS, MULTIDISCIPLINARY TEAM MEMBERS, EXECUTIVES, AND ASSIGNED STAFF.
                • ABILITY TO WORK CREATIVELY WITH OTHERS AND SOLICIT AND INCORPORATE THEIR IDEAS WHEN APPROPRIATE AND TO PROMOTE AND DEVELOP OTHERS.
                  • STRONG ANALYTIC SKILLS TO ASSESS PROBLEMS AND NEEDS, PRESENT DATA IN A CONCISE, MEANINGFUL FORMAT, AND THE RESOURCEFULNESS AND SOUND JUDGMENT TO PROPOSE SOLUTIONS.
                    • VERBAL AND WRITTEN COMMUNICATION SKILLS TO ADDRESS CRITICAL, SENSITIVE SITUATIONS.
                      • STRONG ABILITIES TO ACTIVELY LISTEN, AND CHANGE THE THINKING OF, OR GAIN ACCEPTANCE FROM, OTHERS.
                        • DEMONSTRATED EXPERIENCE PREPARING CAPITAL EQUIPMENT REQUESTS, ROI ANALYSES, AND BUSINESS CASE PROPOSALS FOR LABORATORY EQUIPMENT, STAFFING, AND TEST MENU ADDITIONS, INCLUDING FINANCIAL PROJECTIONS AND BENEFIT ARTICULATION FOR LEADERSHIP REVIEW.
                          • EXPERIENCE OPERATIONALIZING NEW CLINICAL LABORATORY TESTS, INCLUDING DEVELOPING PROPOSALS FOR TEST MENU EXPANSION, COORDINATING ASSAY VALIDATION WITH LAB DIRECTORS, AND MANAGING THE OPERATIONAL GO-TO-MARKET READINESS OF NEW OFFERINGS IN A CLIA-CERTIFIED GENOMICS LABORATORY.
                            • MASTER’S DEGREE IN BUSINESS, HEALTH MANAGEMENT OR RELATED FIELD.
                              • FAMILIARITY WITH EMERGING GENOMIC TECHNOLOGIES (E.G., LONG-READ SEQUENCING, AUTOMATION PLATFORMS, AI-ENABLED WORKFLOWS).
                                • EXPERIENCE PARTNERING WITH BIOMINING AND DATA SCIENCE TEAMS TO OPERATIONALIZE GENOMIC PIPELINES.
                                  • PRIOR EXPERIENCE AS A CLINICAL LABORATORY SCIENTIST (CLS) OR IN A SENIOR LABORATORY OPERATIONS ROLE, WITH DEEP WORKING KNOWLEDGE OF MOLECULAR DIAGNOSTICS AND/OR CYTOGENETICS WORKFLOWS, QUALITY MANAGEMENT, AND REGULATORY COMPLIANCE (CAP, CLIA, CDPH).
                                    • EXPERIENCE PREPARING CAPITAL EQUIPMENT REQUESTS, ROI ANALYSES, AND BUSINESS CASE PROPOSALS FOR LABORATORY EQUIPMENT, STAFFING, AND TEST MENU ADDITIONS, INCLUDING FINANCIAL PROJECTIONS AND BENEFIT ARTICULATION FOR LEADERSHIP REVIEW.
                                      • EXPERIENCE OPERATIONALIZING NEW CLINICAL LABORATORY TESTS, INCLUDING DEVELOPING PROPOSALS FOR TEST MENU EXPANSION, COORDINATING ASSAY VALIDATION WITH LAB DIRECTORS, AND MANAGING THE OPERATIONAL GO-TO-MARKET READINESS OF NEW OFFERINGS IN A CLIA-CERTIFIED GENOMICS LABORATORY.
                                        • MASTER’S DEGREE IN BUSINESS, HEALTH MANAGEMENT OR RELATED FIELD.
                                          • FAMILIARITY WITH EMERGING GENOMIC TECHNOLOGIES (E.G., LONG-READ SEQUENCING, AUTOMATION PLATFORMS, AI-ENABLED WORKFLOWS).
                                            • EXPERIENCE PARTNERING WITH BIOMINING AND DATA SCIENCE TEAMS TO OPERATIONALIZE GENOMIC PIPELINES.
                                              • PRIOR EXPERIENCE AS A CLINICAL LABORATORY SCIENTIST (CLS) OR IN A SENIOR LABORATORY OPERATIONS ROLE, WITH DEEP WORKING KNOWLEDGE OF MOLECULAR DIAGNOSTICS AND/OR CYTOGENETICS WORKFLOWS, QUALITY MANAGEMENT, AND REGULATORY COMPLIANCE (CAP, CLIA, CDPH).