Administrative Director, Behavioral Health

About the role

Oversees outpatient behavioral health services within the Pritzker Building and Integrated Behavioral Health within UCSF Ambulatory Clinics such as Primary Care, Child and Adolescent, Neurology, Sleep, ObGyn, and Oncology. Establishes operational objectives, work plans, and delegates assignments to key stakeholders. Responsible for managing, preparing, and directing the control of the budget and medical center resources to support policy, project, initiative, and organizational goals. Involved in developing, modifying, and executing local policies that affect immediate operations and may also impact the entire organization or programs external to the organization. Provides direction, coaching, and development to leaders and professional staff on sustaining operational excellence and day-to-day operations once a site is launched. Responsible for KPIs within the integrated behavioral health clinics. Monitors performance of clinic or center services. Coordinates activities with other clinics, centers, units, and/or departments in regard to patient care.

Department Overview

UCSF's behavioral health clinics provide a broad range of outpatient psychiatric consultation, evaluation, and treatment interventions for emotional, psychological, or cognitive problems. Clinical programs are located in the UCSF Nancy Friend Pritzker Psychiatry Building in San Francisco's Dogpatch neighborhood. Situated adjacent to UCSF’s Mission Bay campus, the building combines outpatient mental health care for people of all ages with top-ranking programs in psychiatry and psychology training and research. By integrating behavioral health clinical, training, and research facilities under one roof—along with services from neurology, neurosurgery, radiology, anesthesiology, obstetrics/gynecology, and other specialties at UCSF—patients receive world-class clinical care and participate in cutting-edge clinical research at a single location.

Responsibilities

• Oversee outpatient behavioral health services across multiple UCSF Ambulatory Clinics.
• Establish operational objectives, work plans, and delegate assignments to key stakeholders.
• Manage, prepare, and direct the control of the budget and medical center resources to support policy, project, initiative, and organizational goals.
• Develop, modify, and execute local policies affecting immediate operations and potentially the entire organization.
• Provide direction, coaching, and development to leaders and professional staff to sustain operational excellence and day-to-day operations post-site launch.
• Monitor performance of clinic or center services and oversee KPIs within integrated behavioral health clinics.
• Coordinate activities with other clinics, centers, units, and/or departments regarding patient care.
• Oversee program expansion for integrated behavioral health services within primary care sites and other service lines such as Pain, OB, Sleep, and Oncology.
• Develop plans to optimize practices and resources including people, space, time, and equipment.
• Assure the delivery of the highest quality clinical services cost-effectively and in alignment with medical center, federal, state, and local regulations.
• Create a high level of coordination of care and customer service throughout all UCSF services and access points, yielding positive patient, physician, and employee satisfaction.
• Build strong and collaborative relationships with academic, clinical, and research departments, incorporating stakeholder interests into relevant operational plans.

Qualifications

Required

• Bachelor's degree in related area and/or equivalent combination of experience/training.
• 3–5 years of experience managing/directing outpatient clinics and/or ambulatory care centers, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
• Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
• Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
• Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.
• Proven ability in forecasting, executing, and sustaining short-term/long-term plans within moderate to complex initiatives.
• Proven ability in change management, coaching, and developing teams.
• Advanced communications and interpersonal skills to promote an effective model of shared governance among multiple disciplines.
• Ability to motivate and engage all levels of staff regarding clinic services and patient care programs, strategies, and organizational mission and values.

Preferred

• Master’s degree in Healthcare Administration or equivalent.
• Proven ability in the establishment and sustainment of lean techniques.
• Experience in large academic medical center setting.
• Ability to exercise good judgment and work with a variety of personalities.
• Lean Certification.
• Project Management Professional Certification (PMP).