Administrative Coordinator - OBGYN - Braintree

About the Role

This role focuses on providing administrative and business support to the organization to achieve operational goals, with a specific emphasis on Clinical Administration duties. Responsibilities include long-term strategic planning, identifying strategic issues and opportunities, prioritizing and tracking investments, allocating resources, and making decisions regarding practice growth to accomplish the practice's vision.

An entry-level position that supports clinic or office activities and provides administrative support for clinical providers. The role assists with workflow operations, document and file maintenance, and project-oriented tasks while maintaining a high level of customer service through frequent patient interactions.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, and takes messages in an office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management, and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading information into the EMR system.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management, and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Requirements

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual (preferred).

Physical Requirements

• Frequent sitting, occasional standing or working.
• Lifting of 10-15 lbs.
• May be exposed to dust and other typical office-like discomforts.
• Manual dexterity using fine hand manipulations for computer keyboard operation.
• Requires ability to see computer screen and read reports.
• Requires ability to hear instructions from physicians and other clinical or nursing staff.
• Some exposure to hazardous materials (e.g., blood).

Skills & Abilities

• Good communication skills, both oral and written.
• Computer literacy, including familiarity with email, Microsoft Office programs, and scheduling applications.
• Excellent interpersonal and organizational skills.
• Ability to handle multiple projects and prioritize tasks.
• Flexibility in work assignments.
• Knowledge of third-party billing.
• Ability to maintain confidential medical information.

Pay

Base pay range: $18.81 - $23.51 per hour. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity.