Administrative Coordinator - Neurology

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. It also involves performing Clinical Administration duties such as long-term strategic planning, determining strategic issues and opportunities, and allocating resources.

Job Overview

The position provides administrative coordination, reporting, day-to-day support, and daily operational tasks to assigned programs. It involves assessing, planning, implementing, and evaluating health services provided. It also requires presenting new services, approaches, or expanded programs for review.

Duties and Responsibilities

• Collaborates with leadership to continuously improve service outcomes that impact patient comfort by overseeing the development and follow-through of improvement opportunities.
• Oversees day-to-day functions related to service area(s) including: budget compliance/payroll, staffing, scheduling/core delivery, front desk operations, revenue capture, and prior authorization for patients as needed.
• Acts as the first level “go-to person” for the clerical needs of the program including timesheets, office supply and check requests, managing mail and billing of contractees, developing, printing and dissemination of program fliers and family education packets.
• Works with the clinical and administrative team in developing a comprehensive workflow process within the program.
• Reviews workflows from time to time and provides support and guidance to the team to improve efficiency as necessary.
• Captures, analyzes, and makes decisions based on data and evidence-based statistics.
• Facilitates inter- and intra-departmental and external communication and linkages including responding to and facilitating internal agency communications with community services, staff, other hospital departments, and/or off-site programs.
• Disseminates updates via letters, emails, and other methods as needed.
• Conducts meetings for all providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care through the program, satisfaction with service, and resolution of problems.
• Affirms departments' compliance with ACR/JCAHO/ACOS regulatory standards.
• Participates in Quality Improvement activities which used for strategic planning purposes, preparation for accrediting bodies, quality assurance, and performance improvement plans.
• Participates in the interview process and assists in a comprehensive orientation plan for all new employees.
• Communicates progress to the management team regularly to achieve goals are achieved.

Physical Requirements

• Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.
• May be exposed to dust and other typical office-like discomforts.
• Manual dexterity using fine hand manipulations for computer keyboard operation.
• Ability to see computer screen and read reports.
• Ability to hear instructions from physicians and other clinical or nursing staff.

Skills & Abilities

• Computer literacy required including familiarity with word processing programs and electronic spreadsheets and in learning new applications.
• Excellent customer service skills including excellent interpersonal and telephone skills.
• High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies.
• Strong business skills, including understanding of health care expense, revenue, and reimbursement models and how they affect business plans.
• Ability to develop recommendations based on analysis and lead teams and drive to decisions.
• Excellent organizational skills required with attention to detail.
• Proven administrative skills and experience.
• Ability to prioritize work and be flexible with work assignments.