Administrative Coordinator- Join our agent success team!

About the Role

Better Homes and Gardens Real Estate The Masiello Group is passionate about supporting real estate agents throughout New England. The Business Support Specialist role is a mix of administrative support, tech troubleshooting, and marketing coordination, serving as the first point of contact to create a welcoming, professional experience while keeping operations organized and efficient across our 25+ offices in four states.

This full-time, in-person position is based in our Nashua office with travel to our Atkinson office two days a week. Mileage will be reimbursed for travel to Atkinson. We are currently considering candidates who reside within a reasonable driving distance of the office. Relocation assistance is not available.

Responsibilities

• Provide administrative and operational support to the Sales Director and regional agents
• Review listing and transaction documents for accuracy and completeness
• Manage data across real estate, marketing, and accounting systems
• Coordinate listing timelines, updates, and workflows to support smooth transactions
• Assist agents with systems, technology tools, and process-related questions
• Support onboarding and offboarding activities for agents
• Maintain marketing materials, listing information, and compliance records
• Track licensing deadlines and required documentation
• Deliver training and support for agents across varying experience levels
• Help maintain efficient office operations and communication throughout the region and home office team
• Handle confidential information with professionalism and discretion

Requirements

• Experience with Canva and business-focused social media platforms
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• A proactive, problem-solving mindset and ability to work independently
• Proficiency with Microsoft 365 (SharePoint, Teams, Word, Excel, Outlook, OneDrive, Planner)
• Comfort managing numerous priorities in a deadline-driven environment
• Strong judgment, reliability, and follow-through
• Aptitude to quickly learn and troubleshoot common technology tools and systems
• Real estate or similar professional office experience, preferred
• Ability to demonstrate a high level of persistence, consistently following through on tasks and maintaining focus until all work is fully completed

Candidates will be asked to provide three professional references in the final stages of the interview process.

About the Company

The Masiello Group, a second-generation family company, has been a pioneering force in New England real estate since 1966. With over 25 offices across Northern New England, we are the largest residential real estate firm north of Boston, offering a comprehensive range of home services, including mortgage, title, home warranty, and relocation services. More homeowners trust our firm to sell their homes than any other real estate group in Northern New England, with a sustained level of 99% customer satisfaction year over year.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Sick/Personal Time
• 401(k) Retirement Plan with Company Match
• Flexible Time Off Program
• A Variety of Voluntary Benefits and Supplemental Insurance Options