Administrative Coordinator II – Facilities and Operations

The Allen Institute is seeking an Administrative Coordinator II in Facilities and Operations. The role supports the institute's mission through customer service and facility management.

About the role

The Allen Institute is dedicated to unlocking biological complexities and advancing science to improve human health. This role works closely with departmental managers and key contributors to handle facility service requests and ensure smooth operations.

Responsibilities

• Respond to and dispatch facility service requests
• Coordinate and collaborate with facility managers and key contributors
• Ensure recurring facilities operations tasks are dispatched
• Perform monthly analytics on key performance indicators (KPIs)
• Interface with onsite service providers and implement ongoing process improvements
• Train new employees on Service Desk processes and procedures
• Facilitate and implement continuous improvement initiatives

Requirements

• High School Diploma or equivalent
• Minimum 1 year related experience in a customer service role
• Proficient in Microsoft Office 365 products

Preferred

• 2-year associate degree in administrative support or project coordination related field
• Three years experience in a customer service role
• Experience in a facility operations role in scientific, manufacturing, healthcare, or similar complex environment
• Knowledge of customer service management software
• Self-starters who can achieve results with minimal supervision and oversight

Work Environment

Mainly general office, occasional lab spaces, may include wearing PPE, occasional warehouse spaces.

Physical Demands

• Occasional lifting up to 30 pounds
• Fine motor movements in fingers/hands to operate computers and other office equipment
• Stooping, bending, crouching

Position Type/Expected Hours of Work

This is an essential job and expected to report for work regardless of weather and/or other conditions. Occasional evening and weekend hours required. This role is currently able to work both remotely and onsite in a hybrid work environment. The primary work location is 615 Westlake Ave N., Washington State.

Annualized Salary Range

$54,250 - $66,450*

*Final salary depends on the required education for the role, experience, level of skills relevant to the role, and work location, where applicable.

Benefits

Employees (and their families) are eligible to enroll in benefits per eligibility rules outlined in the Allen Institute’s Benefits Guide. These benefits include medical, dental, vision, and basic life insurance. Employees are also eligible to enroll in the Allen Institute’s 401(k) plan. Paid time off is also available as outlined in the Allen Institute’s Benefits Guide. Details on the Allen Institute’s benefits offering are located at the following link to the Benefits Guide: https://alleninstitute.org/careers/benefits.