Administrative Coordinator

About the role

Join our team as an Administrative Coordinator! Are you ready to make a difference in the lives of adults with Traumatic Brain Injuries? At NeuLife Rehabilitation of Michigan, we're more than just a workplace; we're a community committed to compassion, quality care, and supporting both our persons served and our team. If you're passionate about helping others and want to grow professionally in a supportive, best-practice environment, we want you on our team.

Responsibilities

• Greet visitors and provide professional front-office assistance.
• Answer, triage, and transfer incoming company calls in a timely manner.
• Retrieve, open, sort, and distribute incoming mail daily.
• Scan accounts payable invoices into Bill.com and maintain related administrative records.
• Record provider check payments in the designated financial tracking spreadsheet.
• Place and track approved supply orders according to established procedures.
• Cooky, compassionate Team: Our staff are highly trained and dedicated to delivering high-quality, meaningful care
• Coordinate clinical schedules and process daily scheduling changes in the designated scheduling platform.
• Cooky, compassionate Team: Our staff are highly trained and dedicated to delivering high-quality, meaningful care
• Coordinate medical appointments and related transportation with residential teams, providers, and other departments.
• Track required appointment and service frequencies and identify scheduling gaps or upcoming needs.
• Communicate schedule changes, cancellations, and appointment information to appropriate staff, providers, families, and other stakeholders.
• Track prescription expiration dates and communicate upcoming needs to nursing and other appropriate departments.
• Process clinical documentation using established CPT coding guidance and procedures.
• Monitor PCC and other documentation platforms, identify missing or incomplete records, follow up in accordance with established procedures, and escalate unresolved concerns to the appropriate department or supervisor.
• Compile and distribute weekly residential and clinical census information, including scheduled admissions, discharges, and location changes, using approved information.
• Maintain reports concerning person-served and distribute routine communications to external stakeholders in accordance with established procedures.
• Maintain supporting documentation in persons served files in accordance with program, AFC, and CARF requirements, including required annual updates.
• Cooky, compassionate Team: Our staff are highly trained and dedicated to delivering high-quality, meaningful care
• Cooky, compassionate Team: Our staff are highly trained and dedicated to delivering high-quality, meaningful care
• Coordinate routine admission, discharge, and other documentation requiring signatures.
• Process and update daily census information in the designated platform or system in accordance with established procedures.
• Perform other related duties as assigned, consistent with the general scope and classification of the position.

Requirements

• A high school diploma or equivalent required; bachelor's degree preferred.
• Two or more years of administrative coordination, scheduling, healthcare, or related experience preferred.
• Experience working with individuals with developmental disabilities, traumatic brain injuries, acquired brain injuries, or other catastrophic injuries preferred.
• Strong attention to detail and ability to organize and prioritize multiple assignments within established deadlines.
• Strong written and verbal communication skills.
• Professional customer service skills when interacting with persons served, families, providers, staff, visitors, and external stakeholders.
• Proficiency in Microsoft Office and the ability to learn electronic medical record, scheduling, and other administrative systems.
• Ability to handle confidential and sensitive information appropriately.
• Ability to work effectively across departments and follow established policies and procedures.
• Must successfully complete all required background checks and employment screenings.

Physical Requirements

• Remain in a stationary position for extended periods.
• Frequently move within the office and other work locations.
• Operate computers, telephones, and other standard office equipment.
• Occasionally lift, carry, push, or pull objects weighing up to 50 pounds.
• Travel locally between company locations up to 20% of the time.

NeuLife Rehabilitation of Michigan is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.