Administrative Coordinator

About the role

We are looking for a highly organized, customer-focused Administrative Coordinator to support daily transportation and logistics operations in a fast-paced environment. This is a primarily remote position, but candidates must live within commuting distance of Eden Prairie, Minnesota, as occasional onsite attendance is required for training, meetings, and business needs.

Responsibilities

• Coordinate and manage transportation orders within company systems.
• Create, assign, and monitor shipment loads to ensure accurate and timely execution.
• Schedule pickup and delivery appointments with customers, carriers, and warehouse partners.
• Track shipments and provide status updates to customers and carriers.
• Enter shipment events and updates into transportation management systems.
• Process freight invoicing and ensure accurate documentation.
• Maintain accurate records and ensure data integrity across systems.
• Serve as a primary point of contact for customers and carriers.
• Respond promptly to inquiries through email, phone, and internal communication channels.
• Provide proactive updates regarding shipment status, delays, and service issues.
• Collaborate with internal teams to resolve operational challenges.
• Escalate complex issues following established procedures.
• Review shipment information for accuracy and completeness.
• Maintain transportation records in accordance with company procedures and service standards.
• Follow company policies, standard operating procedures (SOPs), and customer requirements.
• Support continuous improvement by identifying and communicating potential process issues.

Qualifications

• High School Diploma or GED.
• At least 1 year of customer service, administrative support, or coordination experience.
• Ability to work assigned evening and/or weekend schedules as needed.
• Experience in logistics, transportation, supply chain, operations, or other high-volume environments.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
• Experience in a call center, customer support, or operations-focused role.