Administrative Clerk III - Child Support (Corp Counsel)

About the role

This position is primarily responsible for providing financial services for the Child Support Agency. This includes reviewing daily reports and processing adjustments for monies that are not distributed by the State Disbursement Unit, providing customer service for KIDS Account inquiries, and entering Court Orders into the KIDS State Computer System.

Responsibilities

• Input information on Non-Title IV-D (NIVD) cases and respond to limited case-related questions.
• Issue income withholding orders to employers.
• Research the daily, weekly and monthly suspense reports provided by the state and take appropriate actions within federal timelines.
• Refund money to payers when court ordered obligations have been paid for the month or are paid in full.
• Adjust accounts to reflect amount of prorated child support due when a child emancipates or a case closes mid-month.
• Migrate court ordered periodic payments to comply with State and Federal hierarchy.
• Interpret and enter court orders into the KIDS system and initiate or amend income withholding orders.
• Locate employers in Department of Industry, Labor and Human Resources (DILHR) when not provided in a court order.
• Adjust accounts to reflect the court order in KIDS.
• Mail copies of Child Support Agency orders to the parties of a case.
• Audit cases to confirm or adjust account balances.
• Research payments using KIDSTAR and work with the WI SCTF regarding discrepancies with posted payments.
• Attend court hearings to prepare interim financial summaries.
• Interact with the Family Court Commissioner and Judges when in court for motion and contempt hearings.
• Process work lists from Child Support Caseworkers and automated work lists from the KIDS Computer System.
• Greet walk-in consumers, answer the phone, answer questions and provide direction or forms when possible.
• Interact with attorneys, consumers, general public and staff from other departments to provide them with information regarding paying and receiving child support.
• Research financial questions using the resources provided by the State of Wisconsin.
• Serve process papers to consumers in the office and Walworth County Jail or Huber Dorm.
• Back up the other Administrative Clerk III positions, including intake referrals from Economic Support and Children’s Services of the Walworth County Health & Human Services Department.
• Assist with development of new procedures to meet changing state mandates.
• Aid in training new staff.
• Participate in staff meetings.
• Demonstrate a commitment to county safety and risk management efforts.

  Qualifications

  • High school plus one additional year of formal preparation and two to three years of relevant prior experience.
  • Proven experience with accounting practices and principles.
  • Proven experience in adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals as well as ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Working knowledge of Excel.
  • Knowledge of the KIDS system and of child support related practices is preferred.
  • Knowledge of legal terminology preferred.