Administrative Associate, Pain Clinic - per diem

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. As part of the Patient Care Services team, this position provides administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care.

Responsibilities

• Answers the phone for the unit, addressing questions, directing calls to other team members, and/or taking messages to expediently pass on information.
• Greets patients, visitors, volunteers, clergy, and interdisciplinary staff members; answers questions, signs forms, and/or directs individuals or questions appropriately to ensure efficient unit flow and patient/family satisfaction.
• Processes physician and other orders utilizing the electronic medical record and manual orders; monitors orders throughout the shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from nursing and medical staff.
• Receives admittance information; communicates expediently to nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient.
• Maintains accurate and complete medical charts for patients, including forms necessary for daily use. Copies and faxes paperwork as needed to expedite patient care among hospital departments and outside sources.
• Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs.
• Prepares the patient record for discharge; reviews the medical record and advises nursing staff if forms are needed prior to discharge. Disassembles medical charts according to Health Information Management Department standards.
• Completes administrative/secretarial tasks in support of the nurse manager and department, which may include data entry, simple letter typing, spreadsheet creation, minute taking, and sorting and triaging mail.
• Files and ensures the unit has an adequate supply of required forms.
• Maintains an adequate inventory of non-medical supplies for the unit.
• Oversees office equipment and addresses equipment problems promptly to maximize unit efficiency.

Qualifications

• Education: Required: High School Diploma or equivalent.
• Experience: Preferred: At least one year of previous work experience in an administrative support role.
• Other Skills/Knowledge:
  • Basic computer knowledge.
  • Excellent communication and customer service skills.
  • Must be able to read, write, and communicate effectively in English with patients, visitors, and fellow members of the hospital team for safety and quality reasons.
  • Preferred: Knowledge of basic medical terminology.

Pay

The pay range listed for this position is the base hourly wage range: $19.50 - $26.24. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices.

Additional Information

Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities.