Administrative Associate III, Employee Relations

About the role

The Administrative Associate III, under general supervision, performs daily office support activities to ensure efficiency and effectiveness for the office. Promotes a respectful, positive, and welcoming environment. Maintains professional staff and client relationships.

Responsibilities

• Manages the Employee Relations ticket system and assigns job tasks to respective Employee Relations team members
• Maintains the records management system while training staff and ensuring its organization
• Manages Records Retention and destruction of all ER records in compliance with the State of Texas State Library and Archives Commission and Texas A&M System’s Record Retention schedule
• Serves as a departmental contact with regards to the following: Texas Workers’ Compensation (TWC), Unemployment Claims, Open Records, Subpoenas, and Workers Compensation
• Serves as the point of contact for customers in answering questions regarding general complaint procedures by phone/email/in-person
• Collaborates with other HROE administrative staff, as needed
• Prepares, modifies, and verifies documents as directed; performs editing and proofreading with a high level of accuracy
• Schedules conference rooms, video conferencing via Zoom or Teams, and assists with coordinating other office related events
• Creates monthly Employee Relations statistics reports and provides reconciliation
• Maintains Outlook calendars of Employee Relations staff and provides entries, as needed
• Compiles monthly Employee Relations statistics reports and provides reconciliation
• Collaborates with other HROE administrative staff, as needed
• Prepares, modifies, and verifies documents as directed; performs editing and proofreading with a high level of accuracy
• Schedules conference rooms, video conferencing via Zoom or Teams, and assists with coordinating other office related events
• Cross trains staff and student employees, as needed

Requirements

• A high school diploma or any equivalent combination of education and experience
• Three years of experience in general office or clerical work

Qualifications

• An associate’s or bachelor’s degree in Human Resources or related field is preferred
• Past experience working in Higher Education is preferred
• Past experience working in Human Resources or Legal settings is preferred
• Proven computer skills with Microsoft programs such as Outlook, Word, PowerPoint, Excel is required
• Current working knowledge using Workday is required

Skills

• Ability to work with sensitive information and maintain confidentiality
• Working knowledge of word processing, spreadsheet, and database applications
• Excellent customer service skills
• Strong verbal and written communication skills
• Strong interpersonal and organizational skills
• Maintains professionalism and composure
• Ability to be proactive
• General office skills, competency with technology and digital applications, and attention to detail
• Ability to multitask and work cooperatively with others

Other Requirements and Factors

• This position is security sensitive that is required to handle not only Protected Health Information (PHI) but also is privileged to highly confidential information
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements