Administrative Associate II - Behavioral Health

Job Responsibilities

• Treats all people with respect and courtesy.
• Provides back up support to other administrative staff members as needed including different shifts as necessary.
• Supports clinical staff and managers, providing administrative support to assist them in departmental tasks/projects in a timely and accurate manner.
• Utilizes data integrity reports to assist Rushford to maintain compliance with documentation and required reporting.
• Manages client and administrative records according to policy and procedure maintaining confidentiality at all times.
• Performs shared administrative duties with centralized administrative staff, including, but not limited to, word processing, maintaining spreadsheets, scheduling, data entry and filing.
• Aids in orientating and training of Rushford staff as assigned.
• Utilizes computer software including Word and Excel and CMHC software.
• Manages multi-line telephone system efficiently in a professional manner and demonstrates sound judgment when appropriately triaging phone calls and visitors; providing assistance with respect and courtesy.
• Utilizes network effectively, including intranet resources and Group Wise for managing calendar and electronic mail.
• Adheres to Rushford policies and procedures.
• Operates and troubleshoots office equipment including, copiers, printers, and fax machines. Monitor and order supplies and process calls for service as necessary.
• Affords assistance to the adult outpatient department by coordinating training of other administrative assistants.
• Captures meetings for department managers by scheduling, organizing, taking notes, and performing research necessary for smooth administrative functions of meetings.
• When necessary, spends up to 4 hours a week working on special projects at the discretion of the department director.
• Performs other administrative duties as assigned by manager or clinical staff.

Qualifications

• Associate's degree or equivalent experience
• Minimum of 3-5 years office experience; (with 1 year of service in the Adult Outpatient Unit, which applies to Lead position only)
• Demonstrated keyboarding and computer skills (40wpm) with advanced skills in Microsoft Office products
• Demonstrated organizational and multi-tasking skills
• Good interpersonal/written communication skills
• Ability to perform duties with minimal direction
• Commitment to discretion and confidentiality when attending management meetings