Administrative Associate - FP Front End Operations

Responsibilities

• Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines and departmental policies.
• Aid and respond to customer inquiries and needs in person, by phone, and/or electronic communication.
• Schedule and reschedule appointments, check in/check out all appointments, assist patient with use of kiosk if applicable, collect copayments, pre payments, and prior balances owed.
• Balance cash drawer, reconcile discrepancies, and secure cash payments and checks.
• Ensure compliance with revenue cycle and financial audit requirements.
• Verify demographic and insurance information and run insurance eligibility either before appointment or when patient is present.
• Scan insurance cards, photo ids, and forms.
• Prepare, educate, and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.).
• Protect, store, and dispose of PHI as necessary.
• May contact insurance companies directly to verify/determine eligibility.
• May perform complex scheduling of patient appointments, often including a series of coordinated or linked appointments and/or ensuring particular time parameters are met.
• Schedule interpreter services or patient transport needs, and other administrative duties as assigned.
• Train others using written or verbal communication.
• Manage multiple work queues.

Requirements

• High School diploma or GED.
• No licensure or certification required.
• One (1) year of clerical or administrative experience.

Qualifications

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers.
• Demonstrates the ability to resolve customer problems.
• Technical expertise: understands the technical aspects of one’s job.
• Effectively uses Microsoft office products in order to produce reports and documents.
• Coachable: Receptive to feedback, willing to learn and embraces continuous improvement.
• Accountable: Manages performance to meet expected results.
• Fiscally responsible: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer.
• Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation.

Other Information

Other information: Other information: None provided.

Job Details

• Legal Employer: NCHEALTH
• Entity: Shared Services
• Organization Unit: FP Front End Operations
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $18.48 - $25.89 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Day
• Job Location: US:NC:Chapel Hill
• Exempt From Overtime: Exempt: No