Administrative Assistant V (Bilingual)
About the role
These positions will be responsible for determining eligibility for benefits programs, reviewing applications, and informing applicants what information is still needed. You will explain program rules and regulations, instruct applicants on how to complete the application, answer phone calls, and process incoming mail daily.
You will assist applicants in completing applications, explain documentation requirements, process applications, and determine program eligibility. The role will manage additional work related to increased program limits and advertising, which will raise awareness. You will also assist clients applying for the PAAD and Senior Gold Programs with their online applications.
Responsibilities
- Determine eligibility for benefits programs
- Review applications and inform applicants of missing information
- Explain program rules and regulations to applicants
- Instruct applicants on completing applications
- Answer phone calls and process incoming mail daily
- Assist applicants in completing applications and explain documentation requirements
- Process applications and determine program eligibility
- Manage increased workload due to expanded program limits and advertising
- Assist clients with online applications for PAAD and Senior Gold Programs
Requirements
- Must have call center experience
- Computer proficiency and ability to input data accurately
- Active listening skills
- Must be able to read, write, and speak English and Spanish fluently
Qualifications
- Bachelor’s degree (or Associate’s degree with 2-3 years of relevant experience)
Schedule
8:30 AM to 4:30 PM, with a 1-hour unpaid lunch break.